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Form of workHR Service Specialist I
Location: Owings Mills, MD
Duration: 3 Months
Description:
Purpose:
Responsible for responding to general associate inquiries about human resources programs, procedures, and policies. Serves as the initial point of contact for HR inquiries for the workforce. (Tier 1 support). Assist functional teams daily to ensure all customer requests are handled in a timely and confidential manner.
Essential Functions:
25% Responds to general intake inquiries from employees and manages the process necessary to bring to resolution in a timely manner.
15% Maintains information systems and processes necessary paperwork. i.e. severance, telework etc.
15% Maintains and keeps updated support documentation used by HR/Shared Services/Employees ensuring relevance and current content.
15% Reviews and gathers feedback continuously on how to improve HR processes, sharing with HR Shared services team members.
15% Maintains in-depth knowledge of company-specific policies and practices.
15% Acts as a liaison with functional areas with HR; ensuring understanding of processes.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: High School Diploma
Education Details:
Experience: 3 years of related experience
Customer service experience, HR onboarding experience, or experience as an hr technician/analyst/generalist.
Preferred Qualifications:
1-3 years HR Knowledge
Knowledge, Skills and Abilities (KSAs):
Ability to work as part of a collaborative team and independently., Proficient.
Knowledge of multiple human resource disciplines including compensation, benefits, employee relations, immigration, performance management, federal and state employment laws., Proficient
Strong customer service skills. , Proficient
Strong acumen with systems, data, and reporting., Proficient
Proficiency with Microsoft Office Suite , Proficient
Excellent communication skills (both verbal and written), Proficient.
Fast- pace environment with changing priorities, ability to face ambiguity and rapid change., Proficient
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Licenses/Certifications:
Human Resources\PHR or SHRM-CP
Additional Skills: Strong communication skills, Sound/thoughtful judgment, organizational skills, attention to detail, good follow up and follow-through, experience working in an HR department, critical thinking skills, someone who takes initiative and is proactive.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Location: Owings Mills, MD
Duration: 3 Months
Description:
Purpose:
Responsible for responding to general associate inquiries about human resources programs, procedures, and policies. Serves as the initial point of contact for HR inquiries for the workforce. (Tier 1 support). Assist functional teams daily to ensure all customer requests are handled in a timely and confidential manner.
Essential Functions:
25% Responds to general intake inquiries from employees and manages the process necessary to bring to resolution in a timely manner.
15% Maintains information systems and processes necessary paperwork. i.e. severance, telework etc.
15% Maintains and keeps updated support documentation used by HR/Shared Services/Employees ensuring relevance and current content.
15% Reviews and gathers feedback continuously on how to improve HR processes, sharing with HR Shared services team members.
15% Maintains in-depth knowledge of company-specific policies and practices.
15% Acts as a liaison with functional areas with HR; ensuring understanding of processes.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: High School Diploma
Education Details:
Experience: 3 years of related experience
Customer service experience, HR onboarding experience, or experience as an hr technician/analyst/generalist.
Preferred Qualifications:
1-3 years HR Knowledge
Knowledge, Skills and Abilities (KSAs):
Ability to work as part of a collaborative team and independently., Proficient.
Knowledge of multiple human resource disciplines including compensation, benefits, employee relations, immigration, performance management, federal and state employment laws., Proficient
Strong customer service skills. , Proficient
Strong acumen with systems, data, and reporting., Proficient
Proficiency with Microsoft Office Suite , Proficient
Excellent communication skills (both verbal and written), Proficient.
Fast- pace environment with changing priorities, ability to face ambiguity and rapid change., Proficient
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Licenses/Certifications:
Human Resources\PHR or SHRM-CP
Additional Skills: Strong communication skills, Sound/thoughtful judgment, organizational skills, attention to detail, good follow up and follow-through, experience working in an HR department, critical thinking skills, someone who takes initiative and is proactive.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
