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Form of workAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company
Job Summary
The HR Service Center Lead is responsible for providing support to our Owens and Minor's family of current and former teammates. This includes, but is not limited to, responding to inquiries, SME for Tier 1 and Tier 2 support, help to create best in class Service Center with strategic business goals aligned, configuration of Salesforce technology, and reporting. This role will work collaborate with the suite of HR, Operations, Finance, IT, etc. Ensure data integrity and confidentiality, compliance, and consistent practices exist within the Service Center platform.
Core Responsibilities
- Facilitate system configuration of Salesforce with support from internal Salesforce team.
- Participate and lead continuous improvement efforts.
- Act as Subject Matter Expert for Tier 1 and Tier 2 support.
- Develop and maintain process documentation as needed.
- Train and supervise Tier 1 agents that support the HR Service Center.
- Support service levels metrics across the Service Center operations to high efficiency standards.
- Contribute to strategic enhancements and improve user experiences by driving best practices related to data integrity and processes.
- Support discussions with HRBP's and Leadership to drive decision making by asking questions to help discover true needs and brainstorm effective, efficient solutions.
- Act as a thought leadership partner and subject matter expert for HR Service Center projects and initiatives on data and processes.
Qualifying Experience
- Bachelor's degree preferred
- PHR or SPHR preferred
- At least 3-5 years of experience working in customer service focused center or HR operations
- At least 3-5 years of Human Resources experience
- Advanced knowledge of Microsoft Suite
- At least 3 years of experience with Workday HCM
- At least 3-5 years of working in an agile environment (Salesforce)
- Or combination of relevant education and experience.
Knowledge, Skills & Abilities
- Highly detail-oriented, ability to work in a fast-paced deadline-oriented environment
- Strong verbal and written communication skills
- Excellent math and problem solving/analytical skills
- Excellent customer service skills
- Ability to self-train and learn new skills quickly
- Ability to creatively problem solve with an understanding of short- and long-term impact
- Ability to work as part of a team as well as participate on team projects
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If you feel this opportunity could be the next step in your career, we encourage you to apply.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
