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$69,800 - $93,000
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today...
DHL is hiring for a HR Operations Specialist. The key deliverables for this role include managing seamless delivery of all HR Operational Services, which includes managing aspects of Data Quality auditing, Union Payroll and Timekeeping administration, streamlining, standardizing and driving continuous improvement of all HR processes, expanding Self-Service capabilities and access to information tools, reporting and analytics. The position will be responsible for building a stronger infrastructure and a high performing team to support HR Operations for DHL Express in the United States.
Key Responsibilities:
- Customer focused, be the first point of contact for our employees (internal customers), to assist with inquiries and provide solutions
- Having the Insanely Customer Centric Culture (ICCC), providing excellent customer service
- Data Quality auditing, having a high degree of accuracy prior to submitting HR data to ensure all Compliance attributes are met and adherence to all procedures within policy
- Timekeeping administration in Kronos, partnering with Supervisors and Managers to ensure employees are paid correctly and all hours worked and time off is accounted
- Partner with askPayroll to ensure timeliness of employees' pay, submitting the correct Kronos data and follow through to ensure payments are delivered
- Manages all aspects of New Hire Onboarding for all roles, ensuring 100% data accuracy and compliance with necessary sign-off on policy documentation
- Conduct New Hire orientation on day one for all new hires providing overview of benefits, systems (time keeping, expense/travel platform), as well as manage the collection of I-9 documents, direct deposit information, and ID Badge form, as well as provide tour of the facility for employees onsite (where applicable)
- Responsible for completing all Offboarding processes, deactivate system access, cancel accounts from AmEx, Pcard, and Fuel Card if applicable. Submit requests for final pay on employees in Immediate Pay States
- Accountable for creating service standards/metrics for all offerings and ensuring all service standards are met as per agreed Service Level Agreements
- Review trends from metrics data, communicate to Business Partners and Managers
- Find ways to improve, provide one on one training and bring forth solutions
- Collaborate with HR Business Partners to facilitate knowledge transfer between Center of Excellence (COE) personnel and HR Operations
- Continuously evaluates existing work processes and prospective processes to ensure the most effective use of resources
- Make recommendations for process improvements
- Leverages technology to reduce costs, improve effectiveness, maximize efficiencies, and enhance vendor relationships
