Hr Operations (Aba Specialist)

About the role

Finni Health empowers autism care providers to start, run, and grow their practice.

The autism care industry is proliferating due to increasing diagnosis rates and landmark legislation requiring payers to cover care in every state. This has caused private equity to take over the market, with over 200 M&A deals in the past decade. This cash grab not only hurts providers who are overworked and underpaid, but it also hurts the quality of care. Providers want a world where they can have the freedom to focus on their patients, but starting their practice is costly.

We built a platform for autism care providers to start, run, and grow their businesses. Providers with Finni can launch their practice in weeks. When they join, they instantly get access to our insurance network. From there, our platform allows them to manage patient data, schedule appointments, and get paid.

We are backed by top-tier investors such as General Catalyst and YCombinator.

How we work

We’re a hybrid team with team members all across North America. Slack, Notion, Figma, Meets, and email are our main collaboration tools.

You'll drive projects from concept to completion in an environment of autonomy and creativity. And since we're early, you'll have an opportunity to shape our product and culture: who you work with and how we all work together.

As an early team member, you will be making foundational decisions that will be critical to the company’s success. You will shape how we communicate with our providers and how we can help support thousands of ABA therapists.

About you

• You have passion for Finni’s mission in democratizing autism care.
• You have hands-on industry experience in ABA therapy
• Previous experience onboarding RBTs
• Previous experience working with Rippling
• Start up mentality
• Figure it out attitude

What you will do day-to-day

• Onboard new providers and ensure that they are trained effectively
• Manage onboarding support and activating provider support
• Project manage and ensure that provider launches are progressing at the fastest timeline
• Become an expert on all things Finni and answer all customer questions and concerns
• Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Experience:

• ABA: 3 years (Required)

Work Location: Remote