Hr, Client Account Manager

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.
We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
Our Newest Opportunity:
The Client Service Account Manager is the main escalation point for any client related inquiries. They act as a liaison between different internal business partners and Resourcing Edge clients. The Client Service Account Manager assumes responsibility and accountability to meet or exceed the company's performance goals, especially in the area of quality, client retention and productivity. This position also maintains standard operating procedures and updates training materials.
As a key team member of Resourcing Edge (RE), the Client Service Account Manager has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.
Key Responsibilities

• Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
• Manage ongoing long-term client relationship by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
• Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.
• Ensure clients maintain a favorable perception of RE's service delivery and quality.
• Ensures the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
• Conduct new client orientations, including benefits enrollment, and new hire on-boarding.
• Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
• Provide training to client contacts on RE's services, process, payroll systems, employee benefits and

support procedures.

• Provides feedback and suggestions on REI products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
• Evaluate, and act to improve client satisfaction with all aspects of the organization's services by working

with leadership and operations to proactively supply client needs.

• Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.
• Other duties as appropriate to the objectives of the role and goals of Resourcing Edge.

Traits & Competencies:
To perform the job successfully, an individual should have demonstrated the following traits and competencies:

• Teamwork - Understands the organization and its business processes, products and services and is able to explain to clients so they understand RE plans, offerings, and capabilities.
• Quality - Demonstrates completeness, accuracy, and timeliness in projects he/she leads to ensure quality.
• Safety and Security - Observes/implements all safety and security procedures.
• Initiative - Continually develop professional skills, update knowledge as new product releases occurs or product enhancements are implemented.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas.

Supervisor Responsibilities

• None

Preferred Skills

• PHR Certification is preferred.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in an indoor office environment.
Required Experience

• Education and/or Experience -
  • Bachelor's degree preferred; or 6 plus years' experience will be accepted in lieu of degree.
  • 3+ year's professional Operations, Client Services, Account Management and/or Sales

experience.

• Demonstrated ability in customer service, and problem resolution is required.

• Computer Skills - To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
• Other Skills and Abilities -
  • Must be able to work in a fast-paced environment with the ability to multi-task.
  • Must have excellent oral, written and interpersonal communication skills.
  • Must have demonstrated ability to work effectively in a diverse workforce.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
Thank you for your interest in joining the OneDigital team!