Job Description
- We care for families by providing direct services with a focus on prevention, healing, and wellness.
- We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.
- We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.
- We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.
- We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.
We are seeking a passionate individual who is eager to serve underserved individuals in DC and values the impact that having hope can offer. We follow a Housing First model and philosophy, and work to keep families - all along the continuum of homelessness - safe with a roof over their heads. As a Housing Stability Case Manager, you will give families the support they need at the most pivotal times, building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.
- Provides leadership and vision alongside the other PSH Program Directors and Senior Director of Housing, in developing and managing the Permanent Supportive Housing program, and ensures program integrity and excellence in keeping the program in line with best practices in the field.
- Supports staff in working directly with clients, including providing programmatic supervision and having face-to-face client visits as needed.
- In collaboration with the other PSH Program Directors and Senior Director, prepares and submits reports for DHS, TCP, HUD, and within other funder timelines, using HMIS, OCTO, or other formats as required by funder.
- Meets with DHS, TCP and other providers monthly, or as requested, to ensure program compliance and excellence, as well as to develop strong working relationships with partner agencies.
- Networks, builds relationships, and coordinates activities with other organizations providing employment, housing, training, education, legal services, health, emotional wellness, substance abuse, etc.
- Works consistently within a housing-first framework (i.e., providing clients with immediate access to available independent permanent housing and supportive services without prerequisites for sobriety or participation in psychiatric treatment), ensuring that services offered are strengths-based and client-centered.
- Provides on-call services on a rotating basis.
- Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
- LICSW, LPC, LGSW or LGPC required.
- Three years’ professional supervisory and/or managerial experience in human services required.
- Minimum two years’ working with people who are experiencing homelessness and/or living in poverty required.
- Initiative and ability to work independently.
- Strong organizational, people, and writing skills.
- Demonstrated experience using computer spreadsheets and databases required.
- Experience working with families preferred.
- Ability to work a flexible schedule, including evenings, weekends, and on an on-call basis, required.
- A valid driver’s license and regular access to a car, as well as proof of auto insurance, required for staff working in scattered site Housing Programs.
- In relation to remote work versus on-site expectations, this position is classified as the following:
- Hybrid: Remote work and on-site work requirements are generally split roughly 50/50.
- Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
- 8 hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance based raises, up to 5% of your annual pay
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
- Life insurance, short-term disability and long-term disability insurance;
- 403(b) Retirement Plan;
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Tuition Reimbursement for graduate studies;
- Employer paid lunch time;
- And much more!
About Community of HOPE:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.