Housing Navigator

ABOUT US

Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid, and Dual-Eligible Market. ILS provides tailored integrated solutions aimed at improving health outcomes while rebalancing costs, addressing social determinants of health and connecting members with community-based resources.

Position Summary

The Housing Navigator (HN) is responsible to engage eligible members in housing transitions, and tenancy navigation services designed to significantly enhance member’s quality of life through innovative health and support solutions. These solutions are provided to improve health outcomes, manage healthcare costs, and foster independence. The Housing Navigator is a member of a team dedicated to providing high-quality care to Managed Care Plan Members in a compassionate, effective, timely, and professional manner.

Essential Functions

1. Provides comprehensive housing transitions and housing tenancy navigation support to members eligible for services.
2. Establishes and maintains effective communication with members, building and strengthening relationships. Fosters collaborative relationships with providers, facilities, community resources, etc.
3. Conducts telephonic and in-person outreach and engagement activities to unhoused and housing at-risk members, who are identified as eligible for services.
4. Completes screenings and assessments to identify housing needs and factors contributing to housing instability, including functional, environmental, employment, educational, and health information, as appropriate.4.Identifies and facilitates access to suitable housing options for members, as well as application processes, move-in activities, rental negotiations and service referrals. Conduct facility and habitability inspections, as needed.
5. Facilitates access to supportive services such as job training, life skills development, legal services financial resources and health care providers, in collaboration with Care Managers. Provide crisis intervention, as needed.
6. Fosters working relationships with property management firms, property owners, housing services agencies and housing advocacy organizations. Engage with landlords and familiarize them with the ILS-CA’s care management and housing services and community resources to assist in preventing and addressing tenant issues.
7. Effectively manages caseload, complying with policies and procedures, workflows, documentation requirements, and timelines. Document all interventions and required information in eCare, Health Management Information Systems (HMIS) and other designated databases, in an accurate and timely manner and according to guidelines. Respond appropriately safety issues, emergencies, suspected abuse/neglect and other critical situations.
8. Completes administrative responsibilities: read/respond to emails and eCare tasks; complete timecards accurately, and appropriately track and submit mileage reimbursement requests.
9. Attends staff development sessions, workshops, and conferences, as requested.
10. Performs other duties as required or assigned.

Education And Experience

• Bachelor’s or master’s degree in related field or commensurate experience in the housing/community services field.
• One or more years’ experience in managed healthcare and/or community-based case management. Experience with unhoused populations and chronic medical or mental Illness preferred.
• Familiarity with the California Advancing and Innovating Medi-Cal (CalAIM) and the managed care environment.

Required Skills

• Proficient with Microsoft Office suite.
• Strong verbal and written communication skills.
• Ability to work well with others, including staff, clients, members, and the public.
• Maintain all required licensure, certifications, and vaccinations (including proof of up-to-date Covid and Influenza vaccinations). Exceptions may apply but all exemption requests must be approved by Human Resources before employment.

EEO STATEMENT

In compliance with the Drug-Free Workplace Act of 1988, Independent Living Systems has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of ILS employees and to the security of the company's equipment and facilities. For these reasons, ILS is committed to the elimination of drug and alcohol use and abuse in the workplace. Independent Living Systems, LLC, and its subsidiaries, including FCC, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, disability, ancestry, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.