Housing Navigator

Housing Navigator

Job type | Full-time

Who We Are

Driven by the core belief that your zip code should not dictate the quality of care you receive, Journey Health is excited to deliver high quality, accessible healthcare in the comfort of the home. Journey Health – a healthcare company based in Oakland, CA – is enhancing access to care for the most vulnerable patients and communities. We are a team of physicians, nurses, social workers and caring individuals who aim to shift the cadence of care by leveraging digital solutions and emerging technologies to deliver services wherever they are needed.

What You'll Do

The Journey Health Housing Navigator will be responsible for connecting eligible members to the Journey Health Housing Program. The Housing Navigator will work with a multidisciplinary team to complete Housing Deposit referrals and facilitate members through the Housing Transition Navigation Services and Tenancy Sustaining Services as outlined by DHCS and CalAim. Journey Health’s Housing Navigator will be integral in providing long-term solutions for improved housing.

Responsibilities

• Communicate effectively and timely with landlords on behalf of the member.
• Maintain multi-stakeholder relationships with various departments (county health, public health, substance use, mental health, and social services departments)
• Complete housing assessments to determine needs and gaps in services.
• Guide members through completion of housing related documents, organize applications, and provide coaching for interviews.
• Create individualized housing support plans.
• Coordinate housing related needs including communication with landlords and various housing departments.
• Identify appropriate housing for various needs and financial circumstances.
• Obtain resources to assist members with utilities.
• Conduct field visits to determine that potential housing environments are safe and available for the member.
• Arrange all logistics and notify members of the moving plan.
• Maintain accurate documentation utilizing required technology as outlined by Journey Health
• Perform other related activities as assigned.

What You Need

Qualifications

• Experience navigating the healthcare system and housing support.
• Demonstrates experience in providing culturally sensitive care and delivering high-quality customer service to diverse communities.
• Communicates clearly and effectively with team members, clients, and stakeholders.
• Work independently, make informed decisions, and manage tasks efficiently in a fast-paced environment.
• Support colleagues, cross-train on diverse job functions, and foster a cohesive, high-performing team.
• Embrace organizational changes in a dynamic environment while remaining adaptable and proactive.
• Proficiency in Microsoft Suite applications (Word, Excel, PowerPoint, Outlook, and Teams)
• Familiarity with motivational interviewing, clinical documentation, Medi-Cal and Medicare
• Knowledge of policies related to the housing crisis.

Where You Will Work

Housing Navigators will work in a hybrid environment.

Why Journey Health

Patients and caregivers are separated during their most vulnerable moments, providers and clinicians are suffering from burnout, and meaningful health equity continues to be elusive – all while the healthcare industry continues to be challenged with achieving targeted outcome goals. The value equation is broken.

If you’d like to join us on our journey in eliminating healthcare disparities and shifting the cadence of care, please submit your resume and apply online. Thank you for your interest.

Journey Health is an equal opportunity employer and is committed to creating a diverse and inclusive team. All qualified applicants will be considered for employment regardless of race, gender or gender identity, sexual orientation, religion, national origin, disability, age, or veteran status.

Job Type: Full-time

Pay: $18.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• No weekends
• Rotating weekends
• Weekends as needed

Application Question(s):

• Please tell us why you are interested in Journey Health and the role of a Community Health Worker (3-5 sentences).

Experience:

• Healthcare: 1 year (Required)

License/Certification:

• Medical Assistant Certification (Required)
• Community Health Worker certification (Preferred)

Work Location: Hybrid remote in Concord, CA 94520