Address
Form of work
SalaryCandidate must reside in the Phoenix area. Each day will start and end at the office. This position requires daily travel to sites utilizing personal vehicle.
SUMMARY: Schedule and conduct initial, biennial, re-inspections and special/complaint inspections on single family residences, town houses, apartments, and other units to ensure that properties meet federal quality standards as required for eligibility in Section 8 Housing Programs. Make consistent judgements in the field, and support those judgments, in accordance with HUD regulations, the PHA's (Phoenix Housing Authority) Administrative Plan and Arizona Quadel's (AZQ) procedures, and effectively communicate these decisions.
DUTIES AND RESPONSIBILITIES:
- Inspects properties for compliance with Housing and Urban Development (HUD) Housing Quality Standards (HQS) and/or National Standards for the Physical Inspection of Real Estate (NSPIRE)
- Utilizes the inspection tablet to record results, uploads and downloads inspections
- Assesses HQS/NSPIRE fail items per HUD regulations, determines who (owner or participant) is responsible for correction, and follows HUD requirements for deadlines for completion of work in notices to participants and owners
- Maintains accurate system records of all inspections results, attempts to inspect, and correspondence
- Schedules and routes inspections to maximize efficiency
- Completes inspection processes timely and accurately, based on inspection performance objectives
- Completes inspection reports and related documentation
- Documents efforts to bring properties into compliance and conducts follow-up re-inspections to ensure that work is completed
- Testifies and presents evidence in administrative hearings and court proceedings
- Provides specialized customer service for landlords including outreach, email, written and verbal communication
- Assures all inspections are scheduled, performed, and downloaded/uploaded in a timely manner
- Must follow safe workplace practices
- Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity
- Advises Supervisor/Manager immediately of any issues or complaints regarding discrimination, legal issues, etc.
- Other duties as assigned
EEO/AA
QUALIFICATIONS:
- Two years of college, business or technical school at an accredited educational institution.
- One year of experience in building inspections or in a technical trade such as plumbing, electrical, or HVAC, including some public contact work. Other combinations of experience and education that meet the minimum requirements may be substituted.
- Positions require the use of personal vehicle for AZQ business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, personal insurance and have an acceptable driving record. Use of a personal vehicle for AZQ business will be prohibited if the employee does not have personal insurance coverage
- Position requires ability to work and drive in all types of weather
- Knowledge of Federal Housing Quality Standards and/or National Standards for the Physical Inspection of Real Estate (NSPIRE), building trades and construction methods, general understanding of the Section 8 program and the Landlord/Tenant Act
- Knowledge of and ability to use system of records, i.e. PHA-Web, Word, Excel, etc
- Position requires use of basic Excel skills to manipulate data to track and monitor inspections cycles and progress (requires sorting, data analysis, etc)
- HQS/NSPIRE knowledge preferred, or ability to learn, get certified in (by Quadel), interpret, understand and apply these requirements
- Position requires use of GPS and/or maps/mapping software to efficiently route schedules and locate units scheduled for inspection
COMPETENCIES:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
PHYSICAL DEMANDS AND WORK ENVIORNMENT:
- Frequently required to stand
- Frequently required to walk
- Frequently required to sit
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
- Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
