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SalaryThis is a part position with 3rd Shift hours. Weekend availability is required.
This position is eligible for Daily Pay, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
Fulfill the daily operations of the banquet room set up within all AHC properties. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the department and produce quality service to each guest.
ESSENTIAL FUNCTIONS
Banquet room set up
Refreshing Banquet rooms
Maintain daily set up as assigned by the on duty supervisor
Know the entire lay out of the AHC meeting spaces
Be aware of events in the area. Be able to give suggestions to our guests
Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
Strives to exceed guest satisfaction and looks for ways to provide the best possible service
Understands all facets of job responsibilities and displays the skills necessary to complete tasks
Complete daily cleaning duties and side work tasks, takes pride in their work
Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
Displays a positive courteous and polite attitude, works well with others
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
Utilize time well and is productive throughout the entire shift while meeting department standards
Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
Follow the AHC safety standards of our hotel
Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
DAILY RESPONSIBILITIES
Setting tables, chairs, podiums, dancefloors
Taking an active role in guest service by assisting all guests of the hotel
Actively taking care of each guest according to AHC guest service standards and department standards
Monitoring food waste
Maintain conference room cleanliness and overall deep cleaning
Attending Department Meetings
Communicating with your management or team members
Follow our hotel green policies
Following AHC and Health Department Specs
Actively work in the restaurants designated area: counter service, running food, and tables service.
Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager
QUALIFICATIONS
Must have some restaurant experience
EDUCATION and/or EXPERIENCE
High school diploma or GED; related experience and/or training
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before guests or associates of organization.
MATHEMATICAL SKILLS
Ability to perform addition, subtraction, division, and multiplication. Ability to calculate figures and amounts such as discounts, interest, percentages, and volume.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
TiPS Certified preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate:
Is regularly required to stand and walk
Is required to use hands and fingers to handle or feel objects
Is required to frequently reach with hands and arms
Is regularly required to talk or hear; taste or smell
Is occasionally required to sit and stoop; kneel, crouch, or crawl
Must occasionally lift and/or move up to 50 - 75 pounds
Specific vision abilities required by this job include close vision, distance vision, and peripheral vision
