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Form of workHousekeeping Room Attendant (FT)
Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1224
Friday, January 12, 2024
SUMMARY
This position will be responsible for ensuring the guest room is clean, neat and sanitary for guests. Tasks include cleaning guest rooms, lobbies, elevators, hallways and other hotel facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Follow all procedures as detailed in the Housekeeping Training Manual
To be completely familiar with complex and outlying areas
Maintain communications with the housekeeping office and all other departments
Provide exceptional guest service through the practice of the Wow, Go & Please strategy
Keep pagers, radios and keys safe and secure at all times. They are the property of the resort and must be turned back in at the end of your shift.
Respond immediately to all calls received via the pager, radio, headset or in house phone
Report all unusual circumstances to your supervisor - engineering, security or otherwise - damages, illegal situations, etc.
Offer all possible assistance to our guests
Maintain equipment (ex: carts) in good condition
Actively participate in the resort "green" program...reduce, reuse, recycle
Provide a teamwork atmosphere, positive attitude and high energy while on the job
Complete all assignments requested of you
Must follow all resort policy and procedure guidelines
Must follow proper grooming and dress standards set forth by the employee handbook
Must understand and abide by environmental practices of the resort
Other duties as assigned
EDUCATION/EXPERIENCE
Some housekeeping experience preferred.
OTHER SKILLS AND ABILITIES
Positive, upbeat attitude. Good communication skills, including verbal and written. Ability to work under pressure and strict deadlines.
SUPERVISORY RESPONSIBILITIES (If applicable)
None
TYPICAL PHYSICAL DEMANDS
Required to use hands to fingers, handle or feel, talk and hear
Required to repetitively stand, walk, sit, reach, bend, crouch, stoop, kneel; reach with hands and arms, balance and occasionally crawl
The employee must lift and or move up to 50 lbs. (dry or wet linen, liquids, cartons/boxes and or push carts)
TYPICAL MENTAL DEMANDS
Will work under strict deadlines and encounter unexpected demands. Stress level is moderate. Will work with varied personalities and situations.
WORKING CONDITIONS
The noise level varies from quiet to loud
The labor is very intense; a very physical activity and fast paced atmosphere
The days have a start time and conclude when all assignments are completed; which is determined by the Executive Housekeeper or the Assistant Executive Housekeeper.
COMMENTS
Native American Preference will apply. Must be able to pass a background investigation and a drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.
- Pay Type Hourly
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