Housekeeping Manager

As the Housekeeping Manager, you will be responsible for the daily execution of housekeeping duties and team member support within the Housekeeping department. You will work with the Director of Housekeeping to maintain a high level of guest satisfaction, cleanliness and upkeep of rooms, and find opportunities that better equip the department to achieve its established business goals.

HERE'S WHY YOU'LL LOVE IT HERE!

• Salary range: $61,500 ~ $90,000 per year
• We offer an excellent benefits package to our full-time Team Members that include:
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

SCHEDULE DETAILS:
Our Housekeeping Manager will work a flexible schedule to include weekends and holidays.

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Cultivates an environment of inclusion, collaboration, and outstanding guest service for all team members to follow.
• Supervises assigned Guest Room Attendants and leads their daily functions, resources, and scheduling outputs. Conducts daily briefings, and monitors team members to ensure all operating procedures are followed.
• Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels. Performs written inspections on units as designated by management. Reports any missing unit items, or problems of quality to management and ensures corrective action is taken. Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
• Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest’s expectations.
• Assists in the organization and maintenance of linen, supply, and other department inventories. Maintains clean and orderly back areas, guest and storage areas.
• Coordinates and implements dynamic deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
• Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc.
• Performs other related activities as required.

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED.
• Prior Housekeeping supervisory experience.
• Knowledge of Housekeeping practices and procedures for the planning, supervision, and completion of multiple and sophisticated assignments.
• Strong digital literacy and the proficient use of related software applications such as Word, Excel, PowerPoint, & Access are required.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Thorough attention to detail and dedication to the consistent delivery of quality work results.
• Possesses effective written and verbal communication skills.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2+ years of management or supervisory experience in Housekeeping.
• Familiar with established safety standards and PPE when performing work duties to minimize the risk of injury.
• Strong interpersonal and leadership skills.
• Demonstrates outstanding dedication to quality guest service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.