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Form of workJob Summary:
The role of Housekeeping Manager is responsible for leading the housekeeping team while ensuring we meet and exceed the expectations of St. Joe standards. This position is responsible for establishing the workflows of the housekeeping team, constructing standard procedures and quality control plans, and maintaining strong relations with vendors/ suppliers. This position is vital for the success of smooth operations amongst the team.
Job Responsibilities:
Assign duties to members of staff
Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
Develop minimum standards for prospective members of the department and minimum standards for rating the work
Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively
Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap
Responsible for ensuring dirty laundries are timelessly and appropriately cleaned
Order supplies for the housekeeping department
Ensure efficient use of departmental resources
Direct all housekeeping activities
Maintain good relationship with customers and/or clients and suppliers of housekeeping items
Maintain good relationship with managers of other units in the organization
Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
Scheduling staff shifts and organizing replacements as required
Investigating and addressing complaints regarding poor housekeeping service
Providing training to the housekeeping staff
Regularly taking inventory of cleaning supplies and ordering stock as needed.
Issuing cleaning supplies and equipment to housekeeping staff as needed
Screening housekeeping applicants and recommending promotions, transfers, and dismissals
Performing various cleaning duties in instances of staff shortages
Ensure the housekeeping team abides to safety regulations and St. Joe policies
Ensure the expectations of St Joe and ownership are met & exceeded through daily operations
All other duties as assigned
Education and Experience:
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred
Proven housekeeping/hospitality experience
Bachelor’s degree in hospitality or a related field preferred, equivalent experience in hotel housekeeping can be substituted
At least 3 years’ experience in a previous, supervisory or managerial role
Knowledge, Skills, & Abilities:
Detail oriented and thorough
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant friendly way
Ability to lead a team effectively and efficiently
Advanced knowledge of housekeeping operations
Ability to retain and enforce safety procedures
Advanced knowledge of cleaning operations
Advanced knowledge of sanitation operations
Ability to solve conflicts individually
Good communication skills are an asset
Good organizational skills
Workplace Hazardous Materials Information System (WHMIS) is an asset
Exceptional time management skills
Ability to be proactive in carrying out and overseeing the completion of assigned duties
Ability to operate Microsoft Word proficiently
Ability to solve complex problems
Ability to efficiently manage resources
Extensive knowledge of operating housekeeping equipment
Physical Demands:
Frequent bending, kneeling, stooping, walking, pushing, and pulling
Frequent Keyboarding
Must be able to lift 45lbs
Working Conditions:
Indoors
Exposure to laundry and cleaning chemicals ( with proper PPE)
Possible exposure to a somewhat noisy environment
Possible exposure to bodily waste
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.
