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Form of workJob Description
Shifts include: 8:00 am - 4:00 pm, 9:00 am - 5:00 pm, 10:00 am - 6:00 pm, 11:00 am - 7:00 pm., 2:00 pm - 8:00 pm, 1:30 pm - 9:30 pm, 4:30 pm - 9:30pm
Basic Job Function: To perform routine duties required in the servicing and cleaning of all guest rooms and hotel facilities to ensure cleanliness and guest satisfaction in order to maintain the hotel's high standards of quality, including replenishing ice and watering plants in guest rooms; checking, spot cleaning.
Essential Functions:
In assigned rooms clean bathtub, shower stalls, toilet, sink, walls, mirrors, tiles, counters, floor surfaces, furniture, lanais, refrigeration, ice buckets, glassware and coffee maker using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, stooping, kneeling, standing, and pushing/pulling a wheeled cart up to 300 lbs.
If scheduled for an evening shift, will provide turndown service by partially removing duvet, replenishing amenities, linens, and supplies and cleaning bathroom facility if used.
Manually carries linens/towels from cart to room. Strips and makes beds, changing bed linens which may require lifting duvets and duvet covers.
Dusts, cleans and polishes all furniture, pictures, drawers, windows, glass and ledges, and shelves thoroughly by using cloths, sponges, brushes, and/or cleaning agents by extending arms over head, bending, stooping, kneeling, and standing. Removes dirty room service trays, tables and dishes to service landing.
Replenish amenities, linens, light bulbs on dresser, nightstand and/or floor lamps and supplies in guest rooms. Replenishes ice, waters plants, and may check mini-bars. Responds in a timely manner in basic English language to guest requests for items such as towels, safety instructions, assistance, direction and/or other information as requested.
Signs for room keys. Retrieves, pushes and pulls to assigned rooms and restocks wheeled cart up to 300lbs. Visually inspects room for cleanliness and appearance and signifies completion of room cleaning. Reports room and maintenance discrepancies via the telephone.
Pushes and pulls vacuum and dust mop throughout entire room and empties trash.
Additional Duties and Responsibilities:
Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
Report items in room, which need repair.
Assist with folding towels in the Laundry Department.
Respond to guest questions. Provide guest assistance, direction and information as requested.
Perform a variety of other duties as assigned.
