House Manager

POSITION TITLE: House Manager

EMPLOYMENT STATUS: Part-Time, Non Exempt with benefits package

REPORTS TO: General Manager

WORKS CLOSELY WITH: Senior House Manager, FOH Staff, Production, Box Office, Custodial &Security Staff, and Visiting Companies.

The Joyce Theater Foundation is committed to fostering and supporting a diverse and inclusive environment, both on and off stage. We embrace and celebrate diversity in all its forms, and value the rich experiences and perspectives that arise from differences in race, ethnicity, socio-economic status, religion, age, sexual orientation, gender identity and expression, and cognitive and physical ability.

Description

The Joyce Theater Foundation, New York's leading dance presenting organization, seeks a part-time House Manager to support the day-to-day operations of the Front of House department. Qualified candidates should be able to supervise the assistant House Manager, ushers, bartenders, concessionaires, door guards, and lobby attendants while maintaining the safety and wellbeing of all persons in the building and provide professional and excellent level customer services to all patrons.

Weekly Schedule:Tue-Thu & Sat-Sun, Mon & Fri off - Approximately 25-30 hours a week

• Monday: Day off
• Tuesday, Wednesday, & Thursday: Arrive 2 hours prior to scheduled performance time
• Friday: Day off
• Saturday & Sunday: Arrive 2.5 hours prior to scheduled performance time
• On workdays, you will remain in the building until all patrons and FOH staff have left the theater
• Must be available for scheduled additional activities that require a House Manager (i.e. performances for study, open rehearsals, special events)

Responsibilities

Staff

• Prepare daily FOH sign-in sheets
• Oversee retrieval and return of flashlights
• Accept staff at the end of shift and oversee signing out

Volunteers

• Recruit, maintain, and schedule corps of volunteer ushers
• Distribution & collection of Joyce t-shirts
• Management of weekly t-shirt laundry service
• Supervision of volunteer lockers
• Maintenance of volunteer workbook and SignUp Genius
• Management of updating The Joyce Volunteer Ushers handbook

House/Building

• Monitor building for compliance with fire, safety, and ADA regulations and assist in fire inspection as needed
• Understand operation of all fire and burglar alarm systems and be prepared to test their operation as necessary and take charge of them in an emergency
• Have a thorough knowledge of theater evacuation procedures and be prepared to take charge of evacuation in the event of an emergency
• Provide daily briefings to FOH staff and volunteer ushers
  
• Be available to handle any patron. staff, and theater FOH issues
• Be prepared to handle medical emergencies
• Monitor and maintain theater temperature during performances.
• Be aware of all technical issues that affect FOH operations (i.e. strobe lights, live music- piano platforms, sound in standing room, etc.
• Check house for appropriate accessible seating and removal of seats
• Maintain program cabinet
• Be aware of any box office issues and policies on a nightly basis
• Open lobby and house to public
• Scan patron tickets and allow them access to theater
• Supervise audience seating
• Supervise late-seating process
• Prepare Dancers Responding to Aids (DRA) supplies as necessary
• Accept any lost items from staff/security/patrons

Administrative & Finance

• Maintain FOH cash funds
• Process daily bar statements
• Process reconciliation of bar and concessions paperwork/cash
• Produce daily house reports
• Sign daily box office statements
• Produce incident reports as needed
• Inspect premises and sign daily fire department log
• Maintain AED machine
• Maintain FOH keys and equipment
• Print inserts
• Assist with preparation of deposit envelopes
  
• Oversight of SignUp Genius project
• Attend weekly FOH Management meeting with General Manager and Senior House Manager
• Other FOH administrative duties as required

Requirements

• Minimum of 1 year house management experience
• Adult and Pediatric First Aid/CPR/AED
• Fire Guard, Sprinkler Systems, Fire Alarm Systems (any prior certificates must be transferred to The Joyce)
• Food Protection (must be received in New York)
• Alcohol Awareness Training
• Sexual Harassment Training
  
• Neatness, accuracy, a joy for working with the public, and a genuine interest in duties
  • If you do not have all certifications, The Joyce will provide you with time to obtain them.

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and dance and what you hope to bring to this role.

About The Joyce Theater Foundation

The Joyce Theater Foundation ("The Joyce," Executive Director, Linda Shelton), a nonprofit organization, has proudly served the dance community for over three decades. Under the direction of founders Cora Cahan and Eliot Feld, Ballet Tech Foundation acquired and The Joyce renovated the Elgin Theater in Chelsea. Opening as The Joyce Theater in 1982, it was named in honor of Joyce Mertz, beloved daughter of LuEsther T. Mertz. It was LuEsther's clear, undaunted vision and abundant generosity that made it imaginable and ultimately possible to build the theater. Ownership was secured by The Joyce in 2015. The theater is one of the only theaters built by dancers for dance and has provided an intimate and elegant home for over 400 U.S.-based and international companies. The Joyce has also expanded its reach beyond its Chelsea home through off-site presentations at venues ranging in scope from Lincoln Center's David H. Koch Theater, to Brooklyn's Invisible Dog Art Center, and to outdoor programming in spaces such as Hudson River Park. To further support the creation of new work, The Joyce maintains longstanding commissioning and residency programs. Local students and teachers (K-12th grade) benefit from its school program, and family and adult audiences get closer to dance with access to artists. The Joyce's annual season of about 48 weeks of dance now includes over 340 performances for audiences in excess of 150,000 patrons. Visit Joyce.org for more information.

Joyce Theater Foundation employees share a rich work experience with colleagues who embrace the institution's mission of programming and promoting a wide spectrum of dance. An Equal Opportunity and Affirmative Action Employer, The Joyce Theater is committed to an inclusive work environment.