House Float Certified Medical Assistant

Job Summary: Assist primary assistant, Salem Clinic provider, and department in the delivery of health care and patient care in all departments.

Essential Functions:

1. Attend practice huddles as needed.
2. Function as a member of the care team being able to perform adequately in each role as assigned for the day (rooming, tasking, etc).
3. Fill in as primary assistant if the need arises.
4. Communicate clearly and professionally with primary assistant, provider, and care team assistant.
5. Place follow up phone calls to patients as requested by provider to relay test results and/or need for further testing.
6. Assist primary assistant and provider with management of patient forms (e.g. FMLA, sport physicals etc.).
7. Conduct clinic services such as pulse oximetry, vision testing, diabetic retinopathy screening, etc.
8. Prepare patients for examination and treatment. Record pertinent patient information.
9. Have a thorough understanding of the workflows related to the Quality Metrics. Provide education/information to patients regarding required testing to be done (e.g. Fit Kit testing).
10. Prepare exam and treatment rooms with necessary supplies, equipment, and instruments.
11. Administer medications including injections as directed by medical provider.
12. Assist medical provider with examinations, minor procedures, and treatments.
13. Assist in scheduling of tests and treatment referrals.
14. Provide After Visit Summary to patient and instruct patient on any follow up appointments or testing needed.
15. Respond to telephone calls/messages and respond accordingly or gather information and transfer to medical provider.
16. Assist primary assistant in timely response to in-basket messages.
17. Adhere to safe principles of lifting, patient transfer and ergonomics.
18. Step in as medical chaperone upon provider request.
19. Have a working knowledge of each clinical department and their proper workflows.
    • IM, FM, OB/GYN, Surg: Primary Assistant role, Clinical assistant role, Intakes, NST clinic, Surgery scheduling.
    • Urgent Care: Managing acute patient symptoms & assist with procedures
    • Central Sterile: Learn all of the protocols & procedures
20. Must have a flexible schedule to cover any needed shift during the week or weekend at short notice. Be available 7 am - 7 pm.
21. Must have reliable transportation to go to varying clinic locations throughout the day.

Required Knowledge, Skills, Abilities:

1. Graduate of an accredited school of nursing with possession of a current, unencumbered Oregon State Licensed Practical Nurse License or Graduate of a Medical Assistant program with a nationally recognized certification such as AAMA, NCCT, or AMT.
2. Current CPR certification.
3. Knowledge of medical practice and care to assist in providing patient care.
4. Knowledge of examination, diagnostic, and treatment room procedures.
5. Knowledge of medical terminology.
6. Knowledge of medical equipment and instruments to administer patient care.
7. Knowledge of common safety hazards and precautions to establish a safe work environment.
8. Skill in assisting in a variety of treatments and medications as directed.
9. Skill in taking vital signs.
10. Skill in medical record documentation and recording test results.
11. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
12. Ability to maintain quality control standards.
13. Ability to react calmly and effectively in emergency situations.
14. Ability to interpret, adapt, and apply guidelines and procedures.
15. Ability to communicate clearly. Ability to read, understand, and respond to detailed oral and written instructions. Ask clarifying questions as necessary.
16. Ability to be flexible and adaptable to changing assignments and work pace.
17. Ability to recognize problems and share ideas for solutions. Good judgment and decision making skills.
18. Ability to utilize computer programs expected for patient care and the ability to type at least 30 wpm.
19. Must be a team player, have a positive attitude, and be detail oriented.

Required Customer Service Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s “Principles of Customer Service” (described below).

• Smile – Provide a warm and friendly greeting in person or on the telephone.
• Assist – Be alert and responsive to opportunities to help patients and staff.
• Listen – Show interest, provide undivided attention, and use active body language.
• Eye Contact – Always provide eye contact at initial greeting, and at other feasible times.
• Mile Extra – Go the extra mile to meet other’s needs.
• Communicate – Keep people informed, respond to messages in a timely manner, and ask questions.
• Liaison – Initiate positive relationships with patients and staff members while meeting their needs.
• Individualize – Treat each person as an individual and look at things from their perspective.
• Notice Surroundings – Notice physical surroundings and what people need, take action if needed.
• Impression – Make a positive impression during each interaction.
• Choice – Choose to make the Salem Clinic a great place to work and to receive excellent care.

Required Teamwork Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s Essential Skills of Teamwork (described below).

• Alert and responsive to assist fellow workers without being asked, puts needs of others before own.
• Offers constructive feedback in a nonjudgmental, positive, and confidential manner.
• Shows initiative and takes responsibility in dealing with interpersonal conflict resolution.
• Flexible in response to unexpected changes in work volume, scheduling and staffing.
• Takes responsibility for keeping informed.
• Assumes supportive role in the absence of supervisor.
• Recognizes, acknowledges and shows appreciation for the contributions of others.
• Promotes a positive work environment.

Hours: Full time | M-F with some weekend shifts | Variable start and stop times | 40 hours per week

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