Hotel Room Attendant / Housekeeping

The Hotel Room Attendant/Housekeeper position will perform in accordance with company standards as they relate to cleanliness of guestrooms and maintenance of public areas, as well as to provide excellent customer service.

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to the standards
• Ensure overall guest satisfaction.

• Ensure guestrooms are properly stripped of bed linens and terry, garbage, and debris.
• The guestroom will be adequately stocked with room and brand standard items that are maintained in a clean and presentable fashion.
• Conducts self-inspections on each guestroom cleaned to ensure all areas of cleaning and maintenance are covered.
• Consults with the front desk to communicate status of each guestroom and report maintenance problems and areas of needed improvement.
• Adherence to OSHA policies including maintaining all bottles properly labeled and ensuring chemicals are not mixed.
• Reports any suspicious activity by guests or others or any unsafe conditions to manager and front desk in a timely manner.
• Assists General Manager in Quality Assurance Evaluations to ensure the hotel is meeting all housekeeping and cleanliness standards.
• Meets guestroom and hotel cleanliness, maintenance, and property upkeep standards at all times in accordance with the Standard Operating Procedures.
• May include but not limited to laundry duties as stipulated by General Manager including washing, drying, folding, stripping, sorting, and cleanliness of guest room terry and linen as well as maintenance of the laundry room, stocking of laundry supplies and inventory of linen and guest room supplies.
• Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so.
• Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays.
• Performs other related duties as assigned.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)
• Hotel Housekeepers: 1 year (Preferred)

Work Location: In person