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SalaryWhat We Look For...
We are looking for an Operations Supervisor to be part of a first-class Operations Team that provides assistance in the day to day activities of the Hotel.
The Key Responsibilities
- Handle guest problems/complaints, keeping General Manager informed or deferring guests to General Manager.
- Be knowledgeable of all duties performed by the Front Desk Agents including computer and cashier systems, as well as the reservations system including room rates and types of accommodations. Will oversee the Housekeeping and Maintenance and Food Service Breakfast Attendant departments.
- Coordinate staffing and payroll to conform with productivity and budgetary standards.
- Monitor associate productivity and reduces staffing as business demands.
- Provide training to new associates at the Front Desk.
- Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
- Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
The Model Qualifications
- Previous front desk, reservations, and/or hospitality experience preferred
- Previous Food Service Attendant, Housekeeping and Maintenance experience is helpful
- 1+ year of supervisor experience
Be Bold. Apply Now.
Like what you see? If interested, please apply to be considered for this position.
BPR Hotels is an Equal Opportunity Employer
