Hotel Operations Manager - Full Time

Company	AC Hotel by Marriott Grand RapidsSee more
Address	Grand Rapids, MI
Form of work	Full-Time
Category	Information Technology

Job description

Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
This position will be primarily Front Desk focused. Please note that this manager will be working varied hours including nights and weekends.

SUMMARY

AHC Hospitality is seeking an opening Operations Manager for their AC Hotel by Marriott property in downtown Grand Rapids, Michigan. For this Operations Manager role, we are seeking hands-on, dynamic hotel managers with a strong beverage and food background, in addition to rooms operations experience.

Responsibilities will include, but are not limited to: Oversee all day to day Hotel Operations, with a large focus on beverage and food operations while maintaining our AHC Hospitality standards, in addition to AC Hotel by Marriott brand standards. We are looking for self-starters with a proven track record of providing exceptional guest service, building teams, meeting budgets, working knowledge of P&L statements, and cost/inventory controls.

ESSENTIAL FUNCTIONS

Assure each department is operating under the established standards and policies set forth by AHC Hospitality and the AC Hotel Brand. Ensure optimum performance in the Beverage and Food/Rooms areas; direct and oversee all aspects of the property’s beverage and food service. Responsibilities will include: menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards. The ideal candidate will have knowledge about trends and drinking culture, and must have a working knowledge of wine, spirits, and beer.

Ensure excellence in guest service while overseeing all Beverage & Food, Front Office, Guest Services, Parking, Housekeeping, Laundry, and Engineering functions.
Understand the mission, vision, and game plan of AHC Hospitality, along with the Marriott and AC Hotels brands.
Create and sustain a work environment that embraces AHC Hospitality and AC by Marriott brand cultures; ensure fair and equitable treatment and associate satisfaction to enable business success
Tour and visually inspect property on a daily basis. Monitor property cleanliness, quality of product and service throughout hotel.
Conduct, under the guidance of the General Manager, such functions as interviewing, hiring, employee orientation, performance appraisals and coaching and counseling as necessary to ensure appropriate staffing and productivity.
Represent company to local businesses, colleges, government, and other trades. Be an ambassador to our local community focusing on continuous and consistent corporate social responsibility efforts.
Ability to use standard software applications and hotel systems.
Active participation in budgeting/forecasting and profit maximization. Duties include writing and reviewing reports (profit and loss statements/critiques, yield management, capital planning, payroll, etc.); understanding of our purchasing system and inventory controls/process within all departments and purchasing team.
Work on solid relationship with all vendors and always ensure we are getting best products and service from each of our vendors.
Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
Achieve and maintain optimal brand awareness in addition to achieving and maintaining elite guest service, inspection, and loyalty brand scores.
Must be able to work in collaboration with the other AHC Hospitality properties and brands to ensure quality compliance within the corporation
Maintain strong knowledge of the local market, including demand generators, competitor strategies, and community impact opportunities.
Work to determine areas of concern and develop strategies to improve performance.
Coach and support hotel team to effectively manage occupancy and rates, wages and controllable expenses.
Manage costs within the hotel; including supplies, utilities, and labor expenses, within budgeted parameters, combining with sales/revenue to deliver an efficient and profitable operation.
Analyze any service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results
Ensure property is a safe and secure facility for guests and associates.