Hotel Night Auditor (Full-Time / Part-Time)

Vintners Resort
Vintners Resort is an intimate, four-diamond, 78-room luxury boutique hotel in Sonoma County Wine Country. On the property is the nationally renowned restaurant, John Ash & Co.; The Front Room Bar & Lounge; River Vine Café and Vi La Vita Spa. Learn more about us at www.vintnersresort.com where we Celebrate Everything!
We are recruiting an enthusiastic and experienced Hotel Night Auditor! If you can provide exemplary customer service skills, have a background in hospitality and the desire to ensure a quality experience to our guests then please apply today!
The Night Auditor position requires an individual with exemplary customer service skills, phone etiquette, multitasking ability and a desire to provide the best of guest services. A minimum of 1 year night audit and/or hotel front desk experience is preferred. EOE.
The ideal candidate must have general hotel accounting knowledge. Basic computer skills including Word/Excel/Outlook and knowledge of Symphony is highly preferred. This position requires an individual with exemplary customer service skills, phone etiquette, multitasking ability and a desire to provide the best of guest services.
Essential Duties and Responsibilities:

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guests' need, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
• Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
• Maintains front desk area in a clean and orderly fashion.
• Possesses and maintains thorough knowledge of hotel and area's attractions.
• Completes all necessary paperwork; maintains files and records.
• Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
• Performs other duties as assigned by manager.
• Responsibilities include auditing the daily transactions of the inn, answering phones, greeting guests, checking guests in and out, handling cash and credit card transactions, communicating with guest and management, and providing excellent customer service to our guests during the overnight shift.

Qualifications:

• High school diploma or general education degree (GED)and two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Ability to add, subtract, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Operational knowledge of Windows, e-mail software (preferably Outlook) and general knowledge of how to navigate the Web.
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

Starting hourly rate of pay: $20.25 per hour

• Benefits:
• Employee assistance program
• Employee discount
• Referral program
• 401(k) Retirement and employer contribution

Schedule: Part-time - Must be available Friday and Saturday nights, 11:00 P.M. until 7:00 A.M. EOE
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY
EXAMPLES
BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information
Job application, resume, background check results, job interview notes, and candidate evaluation records
Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
Other details

• Pay Type Hourly

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