Hotel Managing Director

Situated in Downtown’s Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event space, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

As Managing Director, you will oversee all aspects of operations, ensuring the highest standards of excellence in service, guest satisfaction and financial performance. Your leadership will be instrumental in maintaining Austin Proper's reputation as a premier destination for travelers. Working closely with the Hotel General Manager, you will guide the team in delivering unforgettable experiences and fostering a culture of hospitality excellence.

Key Responsibilities

Leadership and Strategic Vision

• Provide strategic direction and vision for the hotel, aligning with the company's goals and values
• Lead, inspire, and motivate a diverse team, fostering a culture of collaboration, innovation and guest-centricity
• Develop and implement policies, procedures and initiatives to enhance operational efficiency and guest satisfaction

• Drive revenue growth through effective sales and marketing strategies, revenue management and cost control measures
• Develop annual budgets and financial forecasts, monitoring performance and implementing corrective actions as needed
• Identify opportunities for revenue enhancement and cost optimization while maintaining the hotel's luxury standards

• Uphold Austin Proper's reputation for personalized service and attention to detail, ensuring exceptional guest experiences at every touchpoint
• Monitor guest feedback and satisfaction metrics, implementing improvements to enhance overall guest satisfaction and loyalty
• Oversee the implementation of service standards and training programs to ensure consistency and excellence in guest interactions

• Collaborate with the onsite Hotel General Manager to oversee day-to-day operations, including housekeeping, maintenance and front office functions
• Ensure the property is well-maintained, safe and compliant with all regulations and standards
• Develop and maintain relationships with vendors, suppliers and partners to ensure the seamless operation of the hotel

• Serve as the face of the hotel, building relationships with guests, partners and the local community
• Represent the hotel at industry events, conferences and networking opportunities to enhance brand visibility and reputation
• Act as an ambassador for the hotel's values, promoting a culture of inclusivity, sustainability and social responsibility

• Bachelor's degree in Hospitality Management, Business Administration or related field (Master's degree preferred) but not required
• Proven experience as a Hotel General Manager or similar leadership role in the luxury hospitality industry
• Strong financial acumen with demonstrated experience in budgeting, financial analysis and revenue management
• Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels
• Strategic thinker with a track record of driving business growth and operational excellence
• Passion for hospitality and commitment to delivering exceptional guest experiences
• Knowledge of industry trends, best practices and regulatory requirements

Required Skills & Abilities

• Exceptional communication and presentation skills to all levels of management
• Anticipate needs and over deliver wherever possible
• Ability to change direction and work on multiple projects aspects at once
• Second-to-none leadership and interpersonal skills
• Strong organizational abilities and attention to detail
• Exceptional guest service and problem-solving skills
• Knowledge of food safety and sanitation regulations
• Effective communication and team-building capabilities
• Creativity and adaptability
• Capable of producing a consistent product with adherence to deadlines
• Exceed guest expectations in a lifestyle luxury environment
• Team builder with ability to successfully manage and develop a team
• Familiar and comfortable with handling colleague concerns and holding colleagues accountable.
• Effectively communicate with the management team, guests, and colleagues
• Analyze information and evaluate results to choose the best solution and solve problems
• Provide information to supervisors, co-workers, and subordinates by telephone, writing, e-mail, or in person
• Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills
• Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.