Hotel Human Resources Manager

Do you have a passion for people, hospitality, and ocean views?! If so, this is the job for you. Avocet Hospitality Group is seeking to hire a passionate HR Professional to join the team at Tides on Folly Beach.

LOCATION: 1 Center Street, Folly Beach, South Carolina

SALARY: $60,000-65,000 annually with the opportunity for up to 20% annual bonus.

BENEFITS:

• A culture that values passion, individuality, and fun!

• Opportunities for internal growth and development

• Paid Time Off (PTO)

• Paid holidays

• Affordable medical, dental, & vision insurance plans

• Company provided life insurance

• Short & Long Term Disability and Accident and Critical Illness Insurance

• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%

• Referral program

• Employee Assistance Program

• Discounts at all Avocet-owned hotels & restaurants

POSITION SUMMARY:

The ideal candidate for this position would plan, direct, and coordinate Human Resources functions such as recruitment, employee relations, performance management, training & development, and regulatory compliance. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

MAIN DUTIES AND RESPONSIBILITIES:

• Bridge management and team member relations by handling questions, addressing grievances, and helping resolve issues.

• Investigate incidents thoroughly and comprehensively. Anticipate problems whenever possible and develop, recommend, and initiate appropriate steps for resolution. Report all incidents to the General Manager and to VP, People & Culture when appropriate. Make every effort to establish a positive employer-employee relationship and promote a high level of team member morale through the investigation process.

• Provide current and prospective team members with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.

• Ensure accurate documentation of personnel changes and additions to team member files.

• Identify legal risks, ensure legal compliance, and accurate record keeping for government reporting and regulations.

• Maintain and expand knowledge and understanding of existing and proposed federal and state laws/regulations affecting Human Resources management. Identify trends that could impact organizational objectives and/or operational resources. Interpret appropriate laws and policies and advise management, employees, and retirees accordingly.

• Ensure that managers provide proper documentation to ensure that all team members are being treated fairly and performance management is being conducted in order to promote team member growth and improvement.

• Manage the hiring process, including the administration of pre-employment testing, as well as conducting interviews and reference checks on potential candidates.

• Plan and conduct new team member orientation to inform and foster a positive attitude toward company objectives.

• Communicate policies and procedures that meet the needs of the company and comply with regulatory guidelines.

• Assess training needs to apply and monitor training programs.

• Monitor overall HR strategies, systems, tactics, and procedures across the organization.

• Work closely with management on succession planning issues to identify internal strengths for filling key openings in the hotel. Provide feedback regarding team member’s potential for promotion based on personal interaction, performance reviews, and conversations with team members at all levels.

• Provide training to team members for benefits enrollments, workplace harassment avoidance, customer service, and related issues.

• Perform benefit and payroll problem resolution on an ongoing basis.

• Analyze hotel turnover and compensation data.

• Meet weekly with the Avocet People & Culture team as well as the hotel management operations team to ensure accurate communication of all HR initiatives and information.

• Maintain team member confidentiality and respond to requests for information.

• Report workplace injury incidents to the General Manager and VP, People & Culture. Look for ways to promote team member safety and ensure OSHA compliance.

• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization to align with the overall business strategy.

• Support current and future business needs through the development, engagement, motivation and preservation of human capital.

• Nurture a positive working environment and promote an open-door policy.

• Uphold the highest ethical and professional standards.

• Maintain knowledge of hotel features/services, outlets, hours of operation, etc.

• Properly represent the company and the profession to outside organizations and the community.

• Be knowledgeable of, implement, communicate, and comply with the policies of Tides Folly Beach, the People & Culture Department, and Avocet Hospitality Group.

• Maintain confidentiality and security of all team members, guests, and general hotel information.

• Assist in other areas as needed.

SUPERVISORY RESPONSIBILITIES:

None

JOB REQUIREMENTS:

Education: Bachelor’s degree and/or Human Resources certification such as SHRM-CP or PHR preferred.

Experience: 4+ years of Human Resources experience, prior hospitality experience is a plus.

Skills:

• Proven working experience in the Human Resources field

• Very strong interpersonal and communication skills required

• People-oriented and results-driven

• Knowledge of HR systems and databases

• Ability to architect strategy along with leadership skills

• Ability to remain organized and meet all deadlines

• Excellent active listening, negotiation, and presentation skills

• Strong ability to build and effectively manage interpersonal relationships at all levels of the company

• In-depth knowledge of labor law and HR best practices required

• Computer literacy & knowledge of Microsoft Office and GSuite products required

• Prior experience with ADP is a plus

WORKING CONDITIONS:

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equipment to Be Used:

Computer, printer, telephone

Physical & Mental Requirements:

• Regularly required to stand, walk, talk and hear; frequently required to use hands to handle, feel, and reach with hands and arms; frequently required to sit at desk and use computer and monitors. Requires manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and vision.

• Must be able to lift, push, pull, and move equipment, supplies, etc., in excess of ten (10) pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• Must have a high attention to detail

• Must be self-motivated and possess excellent organizational skills

• Must have strong written and verbal communication skills as well as strong listening skills

• Must be able to complete work in a timely and accurate manner

• Must be able to maintain the highest level of confidentiality

• Must have the ability to efficiently work and relate with all levels of team members.

Work Environment:

• The work environment includes team member contact; may involve varying conditions and circumstances with guests, visitors, government agencies, etc.

DFWP/EOE