Hotel Guest Services Agent

The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests we have a portfolio of elegant facilities, such as Mynd Spa and Salon, and Arrangement Bar by Andrew Scott.

Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone’s throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad.

We currently have a career opportunity available for an experienced Hotel Guest Services Agent.

Responsibilities include, but are not limited to:

• Check-in/check-out Hotel Guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and visitors
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
• Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX.
• Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

Requirements:

• This is a full time position that requires flexibility with scheduling including weekends (Saturday and Sunday) and holidays
• Cash handling experience is a must
• Excellent customer service, communication and computer skills are required • Hotel experience preferred

Benefits:

• Group Health Insurance Plans (Medical, Dental, Vision)
• Life Insurance
• Supplemental Short Term Disability
• Long Term Disability
• 401k Retirement Savings Plan
• Paid Vacation Days and Paid PTO Days
• Complimentary Employee Cafeteria

Thank you for your interest in working with us.

See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories! https://www.gardencityhotel.com/success-stories

EOE/M/F/D/V

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Work Location: In person