Guest Service Agent - Aka Times Square

AKA Times Square is looking for a Guest Services Agent to serve as our guests and residents first point of contact and manage all aspects of their accommodation.

The Guest Services Agent responsibilities include registering residents, managing reservations and providing information about suites, rates and amenities. If you have a knack for customer service and work experience in the hospitality industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our residents.

Team Memeber Requirements:

• Function as a representative of the Korman culture and standards to all Team Members and our residents.
• Maintains regular attendance in compliance with the Korman standards.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/guest privacy and confidentiality by protecting all personal information.
• Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc.
• Familiar with emergency and safety procedures for your position.

Responsibilities:

• Responsible for completing daily shift reports.
• Coordinating resident move-in and move-out materials
• Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
• Answering outside phone calls and directing to the appropriate department.
• Call, confirm and customize all resident reservation requests to exceed residents expectations during their stay
• Maintains resident confidence by maintaining service levels; garnering “repeat” visits
• Other duties as assigned.

Desired Skills:

• Minimum of one to two years of Guest Service experience preferred.
• Demonstrated strong Guest Service skills.
• Demonstrated problem solving and decision making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Proficiency in English (written and oral).
• Proven strong background in Room Operations

Required Qualifications:

• High school degree or equivalent.
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail
• Skills Needed: Motivational, verbal communication, written communication and manageability.

Physical Requirements:

• Must be able to lift up to 30 lbs.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

ABOUT AKA TIMES SQUARE

AKA Times Square provides an elevated home away from home in the heart of Manhattan. The property’s beautiful studios, one and two-bedroom suites, and premium penthouses provide an elegant alternative to weekly and month-to-month apartment rentals. Whatever brings you to New York City, you’ll enjoy personalized service, thoughtful amenities, and sophisticated touches that will enhance your stay.

Our luxury serviced residences are ideal for modern nomads, those relocating to the city, or anyone seeking a comfortable base during renovations or transitional periods. The ideal location is perfect for both work and leisure, just steps from Times Square, Broadway theaters, luxury Fifth Avenue shopping, and the corporate and commercial hub of Midtown Manhattan. Enjoy a stroll in nearby Bryant Park, browse the renowned museums of the Upper East Side, visit the restaurants and shops of Hudson Yards or simply unwind in your suite — however you spend your stay at AKA, it’s sure to be inspired.

ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF “AKA”

Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space.

Korman's original furnished apartment concept, conceived of fifty years ago – short-term, furnished apartments in a traditional multi-family residential setting – has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible-stay furnished residences.

Today Korman Communities is a fully integrated, multi-dimensional real estate company with development, management, legal and financial capabilities operating throughout the United States. The portfolio is comprised of 20 properties under two brands – AVE suburban garden-style and mid-rise communities, and AKA urban high-rises in prime locations.

Job Type: Full-time

Pay: $20.00 - $23.64 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person