- Insurance
- Paid time off
- 401K
- DailyPay: Access your pay when you need it!
- An added plus; If you like to travel, you will receive special team member hotel rates.
- Hotel Profitability: Ensures attainment of the budget for all departments
- Monitors compliance with staffing guidelines and budgeted payrolls by all departments
- Monitors compliance with annually established room rate plan and applies principles of yield management
- Establishes annual incentive programs for all department heads
- Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals
- Conducts audits on a quarterly basis of departmental procedures and results
- Monitors Daily Rooms Inventory Control and merchandising procedures
- Conducts quarterly rate surveys of competitive hotels/resorts and monitors program for competitive analysis and price-value assessment.
- Monitors and ensures compliance with amenity programs, company standards, and promotional materials
- Develops annual operating budget
- Monitors operating expense-tracking system for all departments
- Asset Management: Ensures the attainment of a superior hotel property
- - Develops annual Capital budget.
- - Ensures completion of all Capital items.
- - Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards.
- - Conducts Bi-weekly property inspections and approves action plans to include timetable to resolve problems.
- Accounting: Ensures that the property complies with NHG Accounting Policies and Procedures
- Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and organizational markets
- Evaluates all guest complaints and ensures corrective action is taken by department heads
- Monitors response letters/corrective action program on response cards
- Plays active role in community through affiliation with various community organizations to promote and maintain positive image for the property
- Assures compliance with established M.O.D. Program
- Sales and Marketing: Monitors sales initiatives and activities in compliance with the established marketing plan
- Assists Director of Sales in development of annual Marketing Plan
- Reviews marketing plan quarterly with Director of Sales to ensure effectiveness and makes adjustments accordingly
- Assists Director of Sales with marketing efforts
- Conducts “Rap Sessions” with Director of Sales monthly
- Ensures that the Director of Sales conducts “Rap Sessions” with all sales managers on a monthly basis
- Monitors monthly compliance with the Sales Action Plan included in the property’s Marketing Plan
- Contacts P.I.C.s (Person-in-Charge of groups) in-house to promote good will and foster additional business, repeat bookings and referrals
- Participates in a minimum of one off site sales trip quarterly to maintain favorable working relationships among prospective and current clients
- Enhances the property’s community image and stays abreast of competition, and new developments to maximize profitability
- Ensures that required sales reports are submitted in a timely manner
- Human Resources/Training and Development: Ensures associates are provided with necessary structure, motivation and training to satisfy their needs and achieve organizational goals
- Ensures that all hiring and termination practices adhere to A and A Hotels’ policies and procedures, state and federal laws and protects the company’s “at will” employer status
- Ensures adequate staffing levels are maintained, adhering to, labor to budget, percent to sales and approved staffing guidelines
- Ensures compliance of all department heads with goal-oriented position descriptions and reviews goals with each individual
- Ensures development and maintenance of position descriptions in each associate’s personnel file (signed and dated by associate)
- Reviews with department heads any revisions/additions made to position descriptions
- Monitors departmental adherence to Performance Standards
- Conducts annual performance evaluations with all department heads
- Ensures all department heads conduct annual performance evaluations with their associates
- All performance evaluations will include a goal oriented action plan for the coming year
- Encourages promotion from within and associate development through goal setting and associate training
- Monitors compliance with the reservation-training program by attending monthly front office and reservation meetings to review and score shop call tapes and take action accordingly
- Reviews departmental incentive programs (i.e. Sales, Reservation Shop Call, Rooms Revenue, Housekeeping, Associate of the Month) to ensure effectiveness
- Coordinates with Corporate Director of Training and Development a minimum of five weeks of scheduled classes per year
- Monitors HR compliance with formal orientation program; All associates will complete an orientation, and all new hires will complete orientation within two weeks of hire date
- Ensures new associates receive formal training by using the step-by-step training guides
- Training guides will be signed, dated and placed in personnel file upon completion
- All new associates will complete training evaluations within 30 days of hire date
- The appropriate supervisor will correct training deficiencies
- Supervisors will complete Educational Institute’s Supervisory Skill Builders course
- The Certified Hospitality Supervisor exam to receive the CHS designation is optional
- Ensures property is in compliance with all Federal and State laws with regard to all personnel practices
- Personal Development: Ensures continual efforts are made to increase management abilities and knowledge
- Attends annually a minimum of one advanced management-training seminar
- Attends corporate management sponsored events
- General: Operates in compliance with Policies and Procedures Manual unless preempted by property or franchise level policies
- Perform all other duties as assigned by management.
- Certification in Hotel Administration highly desired
- Three years of progressively responsible hospitality experience
- Outstanding leadership qualities
- Seasoned management/supervisory skills
- P&L/financial management experience
- Strong computer and Internet skills
- Organized and detail oriented
- Neat, clean, and professional appearance
- Safety and customer service oriented
- Professionalism beyond reproach
- Outstanding moral, ethical character
- Fluent English-speaking and writing skills
- This position involves a high degree of social skills and ability to perform work under pressure.
- Good oral and written communication skills
- Ability to maintain a pleasant, positive and helpful demeanor
- Flexibility to work days, evenings, weekends, and/or holidays
- Neat, clean, and professional appearance