General Manager

Become Part of the TPG Hotels, Resorts & Marinas Team...

TPG Hotels, Resorts & Marinas is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

TPG and Hotel ownership are looking for a talented full service seasoned General Manager with strong Food & Beverage experience that is committed to Southern Hospitality to lead our team at The Virginian Lynchburg Hotel!

Originally built in 1913, The Virginian, part of the Curio Collection by Hilton, reopened in 2018 after an extensive redevelopment effort with 115 luxury guest rooms, a gorgeous historic ballroom, conference and banquet spaces, and 3 food and beverage venues, which include Skyline rooftop restaurant, William & Henry Steakhouse and Marigold coffee shop, all located in historic downtown Lynchburg, Virginia. The property has won numerous awards since reopening, maintains a status as 1 of 8 -4 diamond hotels in Virginia and consistently ranks as 1 of the top hotels in Hilton's Curio Collection. A talented sales and operational team are in place and are ready to welcome a new leader to guide the team to continued future success

Job Overview:

The General Manager is responsible for the overall management and operation of the hotel, ensuring a high level of guest satisfaction, financial success, and adherence to brand and company standards. This role requires effective leadership, strategic planning, and strong operational skills to achieve the hotel's goals and objectives.

What You'll be Doing:

• Leadership and Management:

• Provide strong leadership to the hotel staff, fostering a positive and productive work environment.
• Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.
• Develop and implement strategies to enhance employee engagement and promote teamwork.

• Guest Experience:

• Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
• Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
• Monitor guest reviews and ratings, implementing improvements as needed.

• Financial Management:

• Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost-saving measures.
• Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
• Review P&L and other financial reports to make informed decisions and achieve profitability goals.

• Sales and Marketing:

• Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
• Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.

• Maintenance and Facilities:

• Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.
• Oversee maintenance, repairs, and renovations are being completed as scheduled and necessary.

• Compliance and Regulations:

• Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.
• Stay up-to-date with industry trends, changes in regulations, and best practices.

• Reporting:

• Prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.

Skills and Abilities:

• The ideal candidate is a GM, AGM or Director of Operations at a full service, branded hotel with Banquet, Catering and Multi-restaurants volume.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Lifestyle , Hilton, Luxury experience preferred
• Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)Track record of employment stability
• Thorough understanding of budget creation and implementation
• Professional references from within the hospitality industry
• Organized, goal oriented, self-motivated, collaborative, accountable and energetic with a strong desire to achieve success, mentoring his/her team.
• Ability to drive GOP, Flow thru and NOI per key.

Compensation: $110,000-$130,000 with bonus potential

Benefits:

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

EEO/VET/DISABLED