Hotel Front Desk Supervisor

We’re in search of a Hotel Front Desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!Compensation:

$15 - $18

Responsibilities:

• Direct Front Desk operations and ensure customer service meets our high standards for guest satisfaction
• Generate occupancy reports and compile financial information for the general manager
• Handle the Front Desk budget and order office supplies as needed
• Hire, train, and supervise Front Desk staff, including concierge, Front Desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

Qualifications:

• Must possess a high school diploma or equivalent certification (GED)
• Have superb communication skills, management skills, and multitasking skills
• At least 2 years of experience as a front office manager, Front Desk, or similar position in the hospitality industry or related field
• Experience with MS office and bookkeeping skills desired
• 1 year of previous experience working in the hospitality industry

About Company

We are a team of customer-focused, hospitality professionals that strive to provide a great experience for each guest that stays at our hotel! We work as a team to make this happen. We are looking for dedicated, hard-working, reliable, customer-oriented people to join our team.

Quality Inn Fort Wayne is located in the city of Fort Wayne, Indiana.