Address
SalaryWe are searching for an enthusiastic, service-focused Hotel Front Desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:
$16.50 - $17 hourly
Responsibilities:- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Mitigate customer complaints as needed
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- High school diploma, GED, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
- 1+ year of hotel industry experience or related job preferred
We're just off I-490, within three miles of Windstream and New York Life corporations, as well as Eastview Mall. Pittsford, Nazareth College, and St. John Fisher College are within five miles. Downtown Rochester is 15 minutes away, and it's 18 miles to the airport. We offer breakfast and dinner in our Garden Grille & Bar and meeting rooms with smart TVs.
