Hotel Front Desk - Night Audit (Part Time)

Best Western Medical Center North Near Six Flags

4800 Woodstone Dr. San Antonio, TX 78230

(210)877-2500

We are looking for a Hotel Front Desk Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent/Night Auditor
• Experience with hotel reservations software, like Visual Matrix PMS
• Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Types: Full-time, Part-time, Contract, Temporary, Internship

Pay: $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Signing bonus
• Tips

Application Question(s):

• Please, list hotel(s) you have worked at as Front Desk.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front Desk Agent: 1 year (Required)

Work Location: In person