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Form of work
SalaryBe a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.
Principal Roles and Responsibilities:
- Cleanliness and organization of the Front Desk and back office areas
- Scheduling, training, and supervising Front Desk staff members as directed by your GM
- Maintaining high service scores and meeting all scoring goals
- Assisting the Front Desk with any guest related issues
- Ensuring that all Front Desk agents have completed all Brand required training
- Responding in a timely manner to all forms of communication
- Communication with GM and all other departments on a regular basis
- Work 1 Front Desk shift a week
- Check rooms for cleanliness
- Any other duties and tasks as assigned by management
Qualifications:
- At least 3 years of progressive experience in a hotel.
- High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Schedule:
- 8 hour shift
Work setting:
- In-person
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 3 years (Required)
Ability to Relocate:
- Ontario, CA 91764: Relocate before starting work (Required)
Work Location: In person
