Hotel Front Desk Clerk/Night Auditor

POSITION DESCRIPTION

TITLE:

LAST UPDATED:

January 25, 2019

DIVISION

Guest Services

DEPARTMENT:

Lodge

REPORTS TO:

Lead

FLSA STATUS:

Non-Exempt

COMP LEVEL:

5

Summary: Performs Front Desk Clerk duties; audits and balances daily charges for the Lodge.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests; issues room keys and escort instructions to Bellstaff.
• Responds to guest questions, situations and concerns, in a professional and positive manor.
• Acts as a lead Front Desk agent with regards to guests in the absence of the lead.
• Maintains records of room availability and guests accounts; posts charges such as room, food, liquor, or telephone to ledger; computes bill, collects payment, and makes change for guests.
• Books and confirms reservations.
• Schedules guest wake-up calls and reservations for the following day.
• Reviews daily transactions such as room charge postings and payments.
• Reviews and reconciles guest folios.
• Transfer charges and deposits to master accounts.
• Verify all charges are assigned to the appropriate departments.
• Responsible for correcting any Front Desk clerk errors that are found and note these in night audit notes for leadership.
• Reconciles credit cards, batches and transmits daily credit card transactions.
• Reconciles Sonifi for TV, movies, and music activities against nightly ledger entries and audit report.
• Prepares nightly audit report.

Spirit Mountain Standards:

• Delivers Spirit Mountains Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGIs Pride Values, Brand Promise, and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Regulation Chapter 5 requirements.
• Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

• • Principles and practices of hotel reservations, room assignments, and charges.
  • Current trends in the hospitality industry.
  • Accounting and bookkeeping techniques.
  • Computer hardware and software applications.
  • Methods and techniques of guest service in a high volume environment.
  • Utilizing a multi-line phone.

Required Skill in:

• Ability to work independently and make guest decisions in the absence of Leadership.
• Reviewing and analyzing financial records and reports.
• Calculating discounts, interest, commissions, and percentages.
• Monitoring and providing guest service.
• Operating computer hardware and software applications.
• Communicating both orally and in writing.
• Establishing and maintaining effective working relationships with others.
• Maintaining transactions and guest paperwork.
• Cash handling in a high volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.

Education, Experience, Licenses, Registrations, and Certifications:

• Associates Degree in business, accounting or a related field, one (1) year computerized account data entry, one (1) year cash handling experience, and one (1) year hotel or guest service work experience, or equivalent combination of education, training, and experience.
• Candidates being considered for this position will be required to complete a math assessment.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must be at least 18 years of age.

Environmental Factors and Conditions/Physical Requirements:

• Work is performed in an office and hotel environment.

• Work is subject to sitting, standing, walking, bending, reaching, kneeling, and lifting up to 10 pounds.
• Work is subject to frequent use of hands to finger, handle, feel and reach with hands and arms.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, standard office equipment, audio/video equipment, and two-way radio.

The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

______________________________________________________ ___________________

Authorized Signature Date

______________________________________________________ ___________________

Employee Signature Date

Required Knowledge of:

• • Principles and practices of hotel reservations, room assignments, and charges.
  • Current trends in the hospitality industry.
  • Accounting and bookkeeping techniques.
  • Computer hardware and software applications.
  • Methods and techniques of guest service in a high volume environment.
  • Utilizing a multi-line phone.

Required Skill in:

• Ability to work independently and make guest decisions in the absence of Leadership.
• Reviewing and analyzing financial records and reports.
• Calculating discounts, interest, commissions, and percentages.
• Monitoring and providing guest service.
• Operating computer hardware and software applications.
• Communicating both orally and in writing.
• Establishing and maintaining effective working relationships with others.
• Maintaining transactions and guest paperwork.
• Cash handling in a high volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.

Education, Experience, Licenses, Registrations, and Certifications:

• Associates Degree in business, accounting or a related field, one (1) year computerized account data entry, one (1) year cash handling experience, and one (1) year hotel or guest service work experience, or equivalent combination of education, training, and experience.
• Candidates being considered for this position will be required to complete a math assessment.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must be at least 18 years of age.

Environmental Factors and Conditions/Physical Requirements:

• Work is performed in an office and hotel environment.

• Work is subject to sitting, standing, walking, bending, reaching, kneeling, and lifting up to 10 pounds.
• Work is subject to frequent use of hands to finger, handle, feel and reach with hands and arms.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, standard office equipment, audio/video equipment, and two-way radio.

The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.