Hotel Front Desk Clerk

POSITION DESCRIPTION

TITLE:

LAST UPDATED:

April 20, 2022

DIVISION

Guest Services

DEPARTMENT:

Lodge

REPORTS TO:

Front Desk Lead

FLSA STATUS:

Non-Exempt

COMP LEVEL:

4

Summary: Checks guests in and out of rooms; provides guest service as required.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests; issues room keys and escort instructions to Bellstaff.
• Maintains records of room availability and guests accounts; posts charges such as room, food, liquor, or telephone to ledger; computes bill, collects payment, and makes change for guests.
• Books and confirms reservations.
• Delivers mail and messages for guests.
• Responds to inquiries pertaining to Lodge services, registration of guests, and other service related questions.
• Schedules restaurant, transportation, and entertainment reservations; arranges for room tours upon request.
• Maintains confidentiality of all guest and departmental matters.

Spirit Mountain Standards:

• Delivers Spirit Mountains Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGIs Pride Values, Brand Promise, and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

• Principles and practices of hotel reservations, room assignments, and charges.
• Current trends in the hospitality industry.
• Methods and techniques of guest service in a high-volume environment.
• Computer hardware and software applications.
• Utilizing a multi-line phone.

Required Skill in:

• Monitoring and providing guest service.
• Operating computer hardware and software applications, specifically typing and data entry.
• Communicating both orally and in writing.
• Establishing and maintaining effective working relationships with others.
• Cash handling in a high-volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.
• Maintaining transaction and guest paperwork.

Education, Experience, Licenses, Registrations, and Certifications:

• High School Diploma or equivalent, and one (1) year guest service, computerized account data entry and cash handling work experience, or equivalent combination of education, training, and experience.
• Candidates being considered for this position will be required to complete a math assessment.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must be at least 18 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

• Work is performed in an office and hotel environment.
• Work is subject to frequent standing, occasional sitting, walking, bending, reaching, kneeling and lifting up to 10 pounds.
• Work is subject to frequent use of hands to finger, handle, feel and reach with hands and arms.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, standard office equipment, multi-line telephone, audio/video equipment, and two-way radio.

The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

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Authorized Signature Date

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Employee Signature Date