Address
Form of work
SalaryFront Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accurate information
- Handle guest inquiries and provide information about hotel facilities and services
- Assist guests with reservations, changes, and cancellations
- Process payments and maintain accurate records of guest accounts
- Handle guest complaints and resolve issues promptly and professionally
- Coordinate with other hotel departments to ensure guest satisfaction
- Hotel past Front Desk experience preferred
Experience:
- Previous experience in a Front Desk or customer service role preferred
- Knowledge of hotel operations and hospitality management is a plus
- Strong communication skills with the ability to interact effectively with guests
- Excellent customer service skills, with a friendly and professional demeanor
- Multilingual abilities are highly desirable, especially bilingual in English and another language
- Familiarity with phone etiquette and handling phone calls in a professional manner
At our hotel, we value our Front Desk Agents as they are the first point of contact for our guests. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Join our team today and be part of creating memorable experiences for our guests.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Schedule:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
