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Form of work
SalaryWe all know there’s no place like home. But why should that stop us creating an inviting, sociable atmosphere where long-term guests can put up their feet and relax? A place for guests to enjoy a free, hot breakfast; complimentary evening drinks; and a friendly chat with new friends around the outdoor fireplace. Across our 200 hotels, our inviting spaces offer a sense of community and thoughtful service that give guests the freedom to relax, work, and play.
Just like our colleagues.
We’ll help you create the warmest welcome. Whether you’re preparing a suite exactly as your guest wants it, recommending tasty comforts from The Pantry, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves.
Responsibilities
-Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
-Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
-Process all payment types such as room charges, cash, checks, debit, or credit.
-Process all check-outs including resolving any late and disputed charges.
-Answer, record, and process all guest calls, messages, requests, questions, or concerns.
-Coordinate with Housekeeping to track readiness of rooms for check-in.
-Supply guests with directions and information regarding property and local areas of interest.
-Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
-Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
Preferred Qualifications
Knowledge about PMS OPERA
Previous hospitality experience a plus but not required
Willing to work different shifts, including weekends & holidays
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels
·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
Benefits
-Full-time & Part-Time
-PTO after 1 year
-Discounts at IHG Hotels
-Great work environment leading to professional and personal growth
-Interacting with different cultures and people across the world
©2021 IHG Hotels & Resorts. All rights reserved. Proprietary and Confidential. Use of this optional resource or any part thereof, is not required by any license agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchised hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their own, independently owned and operated, IHG branded hotel. Neither IHG nor any affiliate, employee, or agent thereof, seeks, requires or has any control or discretion with respect to any hiring, compensation, termination or other day-to-day employment-related polices, practices, or decisions at franchised hotels.'
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
