Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$17.5 - $19.5 hourly

• Connect with the housekeeping department to ensure guest accommodations are ready
• Field customer complaints when necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

• At least one year of hospitality industry experience as a Hotel Front Desk agent or similar position preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Well-versed in taking telephone calls and handling stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent

Encore Hospitality is a division of Encore Enterprises which is a diverse commercial real estate investment company based out of the Dallas/Ft. Worth Metroplex. Our business investments cover a wide variety of areas including office, retail, apartment, hotel, restaurants, and more.

Encore's competitive advantage is its culture. We are an exceptional team with talented team members from varying and diverse backgrounds. For the fifth year in a row, Encore is among the top 25% of the most racially diverse companies in the U.S. according to the EEO Joint Reporting Committee. Our culture, in large measure, accounts for our extraordinary performance.