Hotel Front Desk Agent

Front Desk Agent

We are a brand-new property on Treasure Island, with a strong presence on Airbnb and VRBO. Our focus is on providing the best possible guest experience from check in to check out and we are looking for a skilled Guest Service Agent to continue their career with our expanding company.

The successful candidate will be responsible for greeting guests, providing excellent customer service, and managing reservations. This position requires strong organizational skills, the ability to multitask, and excellent communication skills. The Front Desk Agent will also be responsible for communicating with Housekeeping and maintenance, taking payments, answering phones, and ensuring the Front Desk area is clean and organized.

Responsibilities:

• Greet and welcome guests upon arrival.
• Answer phones
• Make and confirm guest reservations made either directly or thru one of the reservation platforms
• Maintain a neat and orderly Front Desk area.
• Provide information about the hotel, its services, and local attractions.
• Handle guest check-ins and check-outs.
• Process payments and handle cash transactions.
• Assist guests with any inquiries or requests they may have.Duties:

Experience:

- Previous experience in hotel Front Desk procedures
- Knowledge of night audit procedures is a plus
- Strong guest service skills with the ability to anticipate needs and exceed expectations
- Excellent communication skills, both verbal and written
- Multilingual or bilingual proficiency is an asset
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult situations with professionalism and composure
- Proficient in using hotel management software and computer systems

At our hotel, we value our employees and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to interact with guests from all over the world and contribute to their positive experience. We provide ongoing training and development opportunities to help you grow in your career.

If you are passionate about hospitality, customer service, and creating memorable guest experiences, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Job Type: Full-time

Pay: $14.99 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• Hotel Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person