Hotel Front Desk Agent -Best Western Strongsville

Job Description
What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location Description
15471 Royalton Road, Strongsville, Ohio 44136
Situated next door to OBM Arena, and just one mile from SouthPark Mall and local business parks, our Strongsville hotel is perfect for the leisure and business traveler. The Best Western Plus Strongsville Cleveland, is a full-service hotel near the Cleveland Airport, offers business travelers a quiet, convenient location near many local and national businesses and corporate headquarters. Offering many perks for our business guests which include 13000 square feet of meeting space, 24-hour business center, and complimentary Wi-Fi. Amenities include a fitness center, free Wi-Fi, and on-site restaurant and bar.
Requirements
What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!