Address
Form of work
SalaryResponsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized Front Desk area
- Assist with administrative tasks such as filing, data entry, and reservations
-Perform Night Audit tasks two shifts per week
Qualifications:
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent phone etiquette and communication skills
- Strong organizational and multitasking abilities
- Proficient in using phone systems and computer software
- Ability to work well under pressure and handle difficult situations with professionalism
- Knowledge of hotel management systems is a plus
- High school diploma or equivalent
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent customer service skills, and attention to detail will ensure that our guests have a positive experience from check-in to check-out. Join our team and be part of creating memorable stays for our valued guests.
Job Type: Full-time
Pay: $16.00 - $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
