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SalaryAre you or someone you know interested in working our Front Desk? Engaging with a variety of travelers? Great work enviroment and Awesome travel benefits. Smiles required.
Staybridge Suites Oconomowoc, WI
We are looking to hire a Front Desk associate.
Hours: Some but not all weekends are required. Primarily looking for 1st or 2nd shift. Third shift availability is a bonus but not required.
Expect 4-5 shifts per week for full time. OR 2-3 Shifts per week for part time.
JOB OVERVIEW:Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
Wage will be dependent on experience with first raise after 3 months depending on performance evaluation.
We are looking for someone who can commit to a full time or part time job for long-term (AT LEAST 1 year) as the training process takes time.
Applicants must have held a steady job in the past and must have some type of customer service experience to be considered.
JOB REQUIREMENTS:
- High School diploma or equivalent,
- Must speak fluent English.
- Friendly and hospitality focused
- Attention to detail
- Great communication skills
- Required to work weekends and/or holidays.
THIS JOB REQUIRES THE ABILITY TO PERFORM THE FOLLOWING:
- Excellent communication skills that will make our guests feel welcomed at our hotel.
- Frequently standing up behind the desk and front office area
- Remain stationary for extended periods of time
- Handling computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Spanish is not required but recommended
Detailed Duties and Responsibilities:
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Promote team work and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- Keep a clean working environment and lobby area.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekends as needed
Work setting:
- In-person
Work Location: In person
