At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
The Event Concierge is an ambassador to connect the hotel staff with event planners to ensure the success of onsite events.
There are five primary roles of the Event Concierge:
- Hotel Ambassador: Represents the Hyatt brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.
- Liaison from the Onsite Meeting Planner to All Departments: Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.
- Hotel Ground Support Representative: The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly. Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired. First eyes on the floor for both internal and external contacts.
- Solution Creator: Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions. Anticipate needs before requests are made.
- Information Central for Hotel and the City: Responsible for sharing any information requested of the hotel and the City of San Antonio.