Assistant General Manager

COMPANY SUMMARY: WHO IS TACO BELL?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.
The future holds 2,000 more restaurants across the globe within the next decade. It’s easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the Live Más energy and passion of people serving people.

JOB DESCRIPTION - ABOUT THE JOB:

Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant.
This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day-to-Day: Build People Capability

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruit and equip high quality operators to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers and Team Members
• Leads performance management process for all employees in their restaurant
• Lead by example – be a culture champion and live by Taco Bell HUNGRY principles:Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
• Leverage culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Manager’s and Team Members

DELIVER A CONSISTENT CUSTOMER EXPERIENCE

• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
• Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average dailytransactions of 500-800
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfaction targets
• Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

MINIMUM REQUIREMENTS - IS THIS YOU?

• High School minimum, University Degree Preferred
• 1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
• Strong interpersonal and conflict resolution skills
• Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
• Strong analytical/decision-making skills
• Basic personal computer literacy
• Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
• Provides leadership and coaching for each employee in their restaurant
• Demonstrated track record of workplace achievement in the selection, coaching anddevelopment of managerial employees
• Proven ability to drive customer satisfaction, financial performance and employeesatisfaction

Please refer the Job description for details