Host/Server

Job description

Responsible for providing excellent service to ensure satisfaction, taking guest orders and delivering food and beverages and making menu recommendations, answering questions and sharing additional information with guests.

Essential Duties and Responsibilities

• Greet guests
• Present menu and provide detailed information when asked
• Prepare tables by setting up silverware and glasses
• Inform customers about the specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Follow all health department regulations
• Provide excellent customer service to guests

Non-Essential Duties and Responsibilities

• Other duties as assigned

Supervisory Responsibilities

This job does not have supervisory responsibilities.

Competencies

• Organizational Skills – Uses time in a proficient manner; Able to prioritize; Sets specific tasks and plans; Keeps a clean workspace by putting objects in their proper places.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Supports everyone’s efforts to succeed.
• Quality – follows process and checks work that produces results and/or high quality services.
• Communication – Delivers clear, effective communication and takes responsibility for understanding others.
• Initiative – Volunteers readily; Asks for and offers help when needed; Tackles problems and takes independent action, seeks out new responsibilities, generate new ideas.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situation to customers, partners and other employees of the organization.

Physical Demands

While performing the duties of this job, the employee is required to sit; use hands to finder, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand and walk.

Work Schedule

This position is full time Monday through Sunday to cover business operations.

Work Environment

This job is operated in a restaurant environment. This role routinely interacts with guests and staff.

Certificates, Licenses and Registrations

• Must have legal authorization to work in the United States of America.

Job Types: Full-time, Part-time

Pay: $14.43 - $15.44 per hour

Expected hours: 12 – 22 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Southfield, MI 48034: Relocate before starting work (Required)

Work Location: In person