Host/Hostess Upscale Waterfront Restaurant

Host/Hostess

We are seeking a Host/Hostess for our thriving Upscale Waterfront Restaurant. This is a great opportunity for the right candidate with solid experience working in upscale and dynamic high-volume restaurants or properties. Previous hosting experience is required for this position. Only those with excellent references need apply.

Objective: Deliver a memorable and exceptional guest experience

Reports to: Concierge Director/AGM

Expectations: The primary purpose of this position is to maintain excellent customer service by being warm and welcoming, professional, and courteous at all times. As a front-line employee, you are responsible for first and last impressions, and are expected to provide prompt, courteous, and professional service to guests at all times.

Main Duties & Activities:

• Answer incoming calls in a professional and timely manner
• Provide directions, answer questions, take messages, etc.
• Greet all guests with warmth and enthusiasm
• Use OpenTable to manage reservations and walk-ins
• Call and/or message guests to confirm and provide friendly reminders
• Add shift notes to guest profiles
• Maintain the OpenTable guest database
• Print chits with table assignments, special requests, and notes
• Handle table reassignment requests promptly and with care
• Pay close attention, listen carefully and attend to the needs of all guests
• If there are any issues, apologize in an empathetic manner and then sort out the problem calmly and quietly
• Answer basic event questions, then refer to Event Director

Qualifications:

• Professional, reliable, organized, and detail-oriented
• Can communicate articulately, both verbally and in writing
• Minimum one year experience as a host/front desk attendant
• Proficient in OpenTable
• General knowledge of restaurant procedures
• Enjoys meeting and talking with different people
• Positive and upbeat attitude and demeanor
• Multi-tasks efficiently
• Prioritizes and works efficiently with limited supervision
• Recognizes and resolves problems quickly and efficiently
• Takes direction and learns quickly
• Works in a team environment
• Works with the public in a calm, courteous, friendly and professional manner
• Polished appearance

Workplace Abilities:

• Deal with loud noises, large crowds and potentially upset guests
• Handle a fast-paced environment that is often stressful
• Stand, walk and remain on feet and perform job duties during your shift

All job descriptions are subject to a periodic review. Other duties will be assigned occasionally by management. Significant changes will be discussed prior to or at the time of amendment.

We offer competitive pay and health benefits. Please reply with your resume and a cover letter regarding why you think you would be a good fit for the Jula’s on the Potomac team. References are requested. Compensation will be dependent on experience.

Job Types: Full-time, Part-time

Pay: $15.00 - $19.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Alexandria, VA 22314: Relocate before starting work (Required)

Work Location: In person