Host/Hostess

Restaurant Host/Hostess
Longshot Hospitality is hiring for The Salt Line Ballston, which opened this past fall. The Salt Line is known for great atmosphere, superb hospitality, excellent food and an enjoyable vibe—the kind of place you meet up with friends again, and again. If this sounds interesting to you, we would love to meet you.

A host greets guests, seats guests, and helps answer phones, provide information to guests, and book reservations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Knowledgeable and able to communicate restaurant menu items and daily specials
• Accurately plots all daily reservations
• Delivers guests to table, makes sure guests are okay where they are seated and comfortable
• Make sure customers have everything they need to enjoy their meals (e.g. utensils, condiments, napkins, etc.)
• Observes diners to ensure they are satisfied with tables and location they are sat
• Responds to additional customer requests
• May assist bus person in stocking, removing and resetting dishes and silverware between courses, and cleaning and resetting vacated tables
• Prepares table and maintains table cleanliness throughout service
• Communicates with the kitchen, bussers, food runners, bartenders and managers
• Maintains side work throughout shift
• Attends required trainings and meetings
• Delivers an exceptional experience through outstanding hospitality and food service to the guests
• Safeguard cash and credit card information received by customers for payment of services

Other Duties and Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Continuous Learning - Seeks feedback to improve performance
• Job Knowledge - Competent in restaurant food and beverage offerings, POS system, dining etiquette and processes, etc.
• Use of Technology - Demonstrates required skills
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service – Is proactive to customer needs and responds promptly to customer needs
• Oral Communication - Speaks clearly and persuasively in positive or negative situations
• Ethics - Works with honesty, integrity and professionalism
• Organizational Support - Follows policies and procedures
• Personal Appearance - Dresses appropriately for position
• Sales Skills – Seeks to build relationship with guest with the goal of inviting the guest back and ultimately creating a new regular patron. Maintains customer satisfaction
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction
• Efficient - Completes work in timely manner
• Safety and Security - Observes safety and security procedures
• Alcohol Guidelines – Ensure that all state, local and restaurant guidelines regarding responsible service of alcohol are strictly adhered to. Ensure that alcohol is consumed in designated areas only
• Focus – Ability to perform job functions with attention to detail, speed and accuracy in a fast-paced environment

Qualifications

Minimum Qualifications

• Must be fully vaccinated to be eligible for employment
• Education and/or Experience - Prior restaurant experience is preferred
• Certificates, Licenses, Registrations - TIPS Certification preferred
• Physical Demands - While performing the duties of this Job, the employee is regularly required to stand and walk for extended periods of time. The employee must regularly lift and/or move up to 25 pounds.

Job Types: Full-time, Part-time

Pay: $12.00 - $22.00 per hour

Expected hours: 6 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: In person