Address
Form of workcustomer satisfaction. Job Functions * Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g.
high chairs, special menus. *Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately. *Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces features of the day.
*Keeps hostess area stocked and clean, e. g., to-go items and bakery products. *Handles incoming telephone calls immediately and takes to-go orders as appropriate.
*Maintains proper supply of clean menus. *Periodically supplies customers with initial beverage suggestions and provides beverage order and refills. *Assists service personnel in clearing and setting tables.
*Resolves complaints as he/she becomes aware of them and advises management of any complaints received. *Assists other service personnel as needed. Accountabilities Customers are greeted and seated in the order in which they arrive in a pleasant and courteous manner following company timing standards.
Guest check transactions are handles properly to ensure that register totals balance at the end of the shift. Essential Functions Ability to lift and carry supplies and equipment up to 30 lbs Ability to raise a tray weighing up to 25 lbs to shoulder height Able to bend, stoop, reach, wipe, lift, and grab Must have sufficient mobility to move and operate in work area Must be able to stand and walk throughout a 4 to 8 hour shift Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to observe and differentiate between monetary denominations Must be able to serve all Denny's menu products Must be able to operate point of sale system Must be able to work around potentially hazardous chemicals Ability to communicate with guests.
