Host/Hostess

J*_OB SUMMARY*_A Host/Hostess presents a positive first impression of friendliness, excellent service and high standards. The Host/Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

CANDIDATE PROFILE

Education and Experience

• High School Diploma or equivalent and/or experience food & beverage or related field preferred.

CORE WORK ACTIVITIES

Ensuring Exceptional Customer Service

Responsibilities and essential job functions include but are not limited to the following:• Greet incoming and departing guests warmly with a genuine smile and eye contact.• Uses visual cues to seat guests in either the bar or dining area depending on their preference.• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.• Promptly answers incoming calls to the restaurant and provide appropriate service.• Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.• Tends to special guest needs and requests.• Observes guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).

Other responsibilitiesA Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive. Additional specific requirements for the Host/Hostess include:

• Must be able to read menus• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance• Must be able to clearly communicate guests’ needs to Servers, Bussers, Managers, etc.• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests• Must be able to walk and stand during the entire shift• Must be able to reach, bend, stoop and wipe• Must be able to articulate clear greetings and farewells to guests• Must be able to understand requests for assistance• Must be able to carry trays or supplies (10-30 lbs.)

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

• Prepare beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of

ingredients or substituted ingredients

• Available to perform many different tasks within the store during each shift.

Marginal Responsibilities

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Speak with others using clear and professional language; answer telephones using appropriate etiquette

• Develop and maintain positive working relationships with others.

• Comply with quality assurance expectations and standards.

• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Long hours sometimes required.

• Light work-exerting up to 30lbs or force occasionally, and/or 10lbs of force frequently or consistently to lift, push, pull or otherwise move objects.

Able to stand for extended periods of time.

Mental Requirements

• Must be able to convey information and ideas clearly

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful & high-pressure situations, maintaining composure & objectivity.

• Must be effective in handling problem in the workplace; including: anticipating, preventing, identifying, & solving problems as necessary.

• Must be effective at listening to, understanding, & clarifying the concerns & issues raised by coworkers & guests.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person