Hostess Or Host

Job Opportunity: Hostess/Host

About Us:
At Flame Hibachi Bronx, nestled in the heart of Kingsbridge, we offer a distinctive dining experience that seamlessly blends great food and service. Our unwavering dedication to exceptional service and culinary brilliance has solidified our position as a cherished destination for locals and tourists alike. As a hostess/host at our establishment, you will play an indispensable role in our mission to craft unforgettable moments for our esteemed guests.

Position Overview:
We are currently seeking a personable and attentive individual to join our team as a Hostess/Host. The Hostess/Host serves as the initial point of contact for guests, setting the tone for their dining experience from the moment they step through our doors. This pivotal role demands a genuine passion for hospitality, impeccable communication skills, and the ability to thrive in a dynamic and fast-paced environment.

Key Responsibilities:

• Extend a warm welcome to guests upon their arrival, creating a friendly and inviting ambiance. Engaging and thanking guests as they leave as well.
• Effectively manage guest flow by orchestrating seating arrangements and optimizing table rotation to ensure efficient service.
• Guide guests to their designated tables, engaging in courteous conversation and accommodating seating preferences when applicable.
• Handle incoming phone calls and assist with reservations, furnishing accurate details regarding availability and dining options.
• Handling reservations via phone or in person and inputting them into our tablet via Yelp Reservations.
• Forge close collaboration with our esteemed waitstaff and management team to facilitate seamless operations and address any guest concerns or special requests promptly.
• Uphold meticulous cleanliness and organization standards at the hostess station, including proficient management of the reservation tablet and meticulous tracking of guest preferences.
• Helping wait staff clean and set up tables to ensure a smooth transition for the next incoming parties.

Qualifications:

• Previous experience in a customer service or hospitality role is preferred, although not obligatory. We warmly welcome individuals with a positive attitude and a keen eagerness to learn.
• Exemplary interpersonal and communication skills, enabling courteous and effective interaction with guests and team members alike.
• Demonstrated organizational prowess and acute attention to detail, ensuring precision in managing reservations and seating arrangements.
• A composed and collected demeanor under pressure, maintaining professionalism amidst the hustle and bustle of a fast-paced environment.
• Flexibility to accommodate full day & half day shifts, weekends, and holidays, as dictated by the dynamic nature of the restaurant industry.

Preferred Requirement: Spanish Speaking, Team Player

• Greet Guests Warmly: Always greet guests with a warm and friendly demeanor as they enter the restaurant.
• Be Professional: Maintain a professional appearance and demeanor at all times, including appropriate attire and grooming standards.
• Be Prompt and Courteous: Attend to guests promptly and courteously, providing assistance and addressing any inquiries or concerns they may have.
• Seat Guests Efficiently: Manage the seating chart effectively to optimize table rotation and minimize wait times for guests.
• Communicate Effectively: Maintain clear communication with the waitstaff and management team to coordinate seating arrangements and address any special requests or issues from guests.
• Handle Reservations Professionally: Answer phone calls professionally and assist guests with making reservations, providing accurate information about availability and dining options.
• Maintain Waiting Area: Keep the hostess station and waiting area clean, organized, and welcoming for guests.
• Be Knowledgeable: Stay informed about menu items, specials, promotions, and restaurant policies to provide accurate information to guests.
• Handle Guest Concerns: Address guest concerns or complaints promptly and courteously, seeking assistance from management if needed to resolve issues satisfactorily.
• Follow Health and Safety Protocols: Adhere to health and safety guidelines, including sanitation protocols, to ensure the well-being of guests and staff.
• Be Proactive: Anticipate guest needs and provide proactive assistance to enhance their dining experience.
• Work as a Team: Collaborate with other team members to create a positive and cohesive work environment, supporting one another to deliver exceptional service to guests.
• Stay Calm Under Pressure: Remain calm and composed in high-pressure situations, such as during busy periods or when handling difficult guests.
• Follow Restaurant Policies: Adhere to all restaurant policies and procedures, including those related to reservations, seating, and guest interactions.
• Seek Feedback: Solicit feedback from guests and colleagues to identify areas for improvement and continuously strive to enhance the guest experience.

Benefits:

• Competitive hourly wage, supplemented by opportunities for performance-based incentives. Increased over time and performance-based.
• Comprehensive paid training and ongoing support tailored to enrich your skill set and propel your career trajectory within the realm of hospitality.
• Employee discounts are extended to dining and retail purchases, allowing you to savor the privileges of our esteemed establishment.
• A positive and collaborative work environment that cherishes the ethos of teamwork and camaraderie.

Opportunity for Increased Pay:
To qualify for even more increased pay, learn to be a cashier and also take online, phone, and walk-in food orders.

How to Apply:
If you harbor a fervent passion for hospitality and harbor aspirations to join a team committed to delivering unparalleled guest experiences, we cordially invite you to apply for the Hostess/Host position at Flame Hibachi Bronx. Kindly submit your resume elucidating your qualifications and elucidating why you epitomize the quintessential candidate for this role.

Embark on an enriching odyssey with us at Flame Hibachi Bronx, where each day presents novel opportunities to sculpt enduring memories for our cherished guests.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: No less than 40 per week

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience:

• Restaurant Experience: 2 years (Preferred)
• Hosting: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person