Host/Hostess

Terrace 54 @ The Westin Houston Medical Center

Job Description: The Restaurant Host/Hostess is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. By nature of the position, the Restaurant Host/Hostess is the guest’s first impression of the restaurant. This Restaurant Host/Hostess greets guests promptly, courteously, graciously with eye contact, and a smile. Utilizing Open Table, the Restaurant Host/Hostess takes reservations, reviews the daily reservation book and has the ability to seat guests without reservations. The Restaurant Host/Hostess has a complete working knowledge of the menus, menu ingredients and what is unavailable for that day. A principle role within the restaurant, the Restaurant Greeter is familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. The Restaurant Host/Hostess is also familiar with frequent guests and knows their names and preferences. This leader is able to consistently ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.

Core Requirements:

· Walk, talk and model the Pearl culture

· Create value showing passion and commitment to the business. Be an owner of your profession.

· Show everyone your commitment to excellence by doing it!

· Do the right thing – Live the brand and Pearl standards and procedures. Don’t cut corners!

· Be effective and open communicator

· Live teamwork, deliver amazing performances and create a community.

· Display high energy, motivation, enthusiasm every day and in every way.

· Be professional and confident – be ready to learn and teach.

· Participate in Pearl required daily and weekly meetings – bring value.

· Must be able to conduct daily business with integrity and be ethical at all times.

. Weekday/Weekend availability shifts a must

· Maintain a safe working environment through compliance of safety and health department guidelines.

· Learn, practice and comply with all safety, health and emergency procedures.

· Know the hotel inside-out and be ready to assist guests and other associates with information.

· Ability to stand, walk, lift and high intense mobility.

· Be proactive - Anticipate guests’ need and respond promptly.

· Abide by all legal requirements pertaining to serving alcoholic beverages.

· Make your service count – create “wows” and great memories.

· Be an ambassador. ACT – Acknowledge, Communicate, Transform

· CARE – Courteous, Attentive, Responsible, Empathetic, are minimum requirements to be a Pearl Associate. Treat guests, associates, vendors and co-workers with professionalism and respect at all times

· Deliver desire ambiance, cleanliness, presentation and décor at all times in all areas.

· Comply with attendance policies and be available to work on a regular basis

· Wear approved uniforms and name tags, make sure they are crisp, clean and pressed as if you are attending a graduation ceremony.

· Do what ever is necessary to the success of our mission and the enrichment of our guests and associates lives.

· Training is not a department! As a leader you must show us that you can train regardless of your position or title. Assist department associates to deliver the highest performance

· Show us that you are capable to successfully prioritize, delegate, organize and multi-task

· Be at your work place – deliver quality product and/or services at all times.

· Profit is everyone’s responsibility – Aid this result by doing your job with excellence, increasing revenues (up selling, managing cost, avoiding cost and learning how to operate a business)

· Care and protect all assets of the hotel including equipment, raw products, uniforms and installations. Report deficiencies immediately using the “work order” system.

· Achieve and maintain all required licenses and certifications.

· Ensure Guest Loyalty – Positive and personal performance + ACT ensures guest issues are resolved on time to the highest satisfaction.

Key Responsibilities:

· Greet guests when entering the restaurant with a pleasant smile and superior customer service. Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest. For reservations tables are set and ready to the number of people and occasion.

· Answer phone and record reservations

· Monitor dining rooms for seating availability, service, safety and well being of guests

· Thank every guest upon departure, invite them to return, and wish them a fond farewell

· Must communicate clearly and professionally both verbally and on written communication

· Must stand and walk for an extended period of time or for an entire shift

· Work flexible shifts including nights, weekends, and holidays

· Must have alcohol training certification (TABC/TIPS)

· Must have Food Handler permit

Physical Requirements - (not limited to)

· Must be able to lift, push, pull, and carry up to 75 lbs.

· Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.

· Must be able to operate motor vehicle using safety precautions.

· Must be able to recognize, register, and respond visually to color and depth perception.

· Must be able to communicate verbally and in writing.

· Must be able to work indoor, outdoor, in extreme heat and cold.

· Must be able to work around moderate noise level.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Casual dining restaurant
• Upscale casual restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends

Work Location: In person

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Houston, TX 77030: Relocate before starting work (Required)

Work Location: In person