Hostess/Host

Job Overview:
We are seeking a friendly and outgoing individual to join our team as a Host/Host. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive dining experience. If you have a passion for hospitality and enjoy working in a fast-paced restaurant environment, we would love to hear from you.

Duties:
- Greet guests with a warm and friendly welcome
- Escort guests to their tables and provide menus
- Manage the waitlist and seating arrangements
- Answer phone calls and assist with reservations
- Take guest orders and communicate them to the kitchen staff
- Provide recommendations on menu items and specials
- Ensure the dining area is clean and presentable at all times
- Assist with bussing tables and resetting them for new guests
- Handle guest inquiries, concerns, and complaints with professionalism and empathy
- Collaborate with the waitstaff to ensure smooth operations

Qualifications:
- Previous experience in guest services or hospitality is preferred
- Excellent phone etiquette and communication skills
- Knowledge of restaurant operations and procedures
- Familiarity with Aloha POS or similar point-of-sale systems is a plus
- Ability to work well under pressure in a fast-paced environment
- Strong multitasking skills and attention to detail
- Friendly demeanor and ability to provide exceptional customer service
- Flexibility to work evenings, weekends, and holidays as required

Join our team and enjoy the following benefits:
- Competitive pay rate
- Opportunities for career advancement within the hospitality industry
- Employee discounts on food and beverages
- Ongoing training and development programs

If you are passionate about providing excellent customer service and creating memorable dining experiences, we invite you to apply for the position of Host/Host. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $17.32 - $20.86 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Shift:

• 4 hour shift
• 8 hour shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends only

Ability to Relocate:

• Charlotte, NC 28277: Relocate before starting work (Required)

Work Location: In person