Hospitality Team Leader- Arlington Heights

Help make someone’s day brighter…..Join our “Hospitality Core Team” as a Hospitality Team Leader!

This is a leadership position and an introduction to a management role. If you are interested in a career with growth potential or want to challenge yourself in a leadership role, this position is for you!

Our proven team-based management, service and culinary systems will support your success in a culture where people care about fellow team members, our customers, and our communities.

Creating a great culture is important throughout Egg Harbor Café. This is done by ensuring our company values are communicated and lived by all. This helps to serve Egg Harbor Café’s mission of improving lives one encounter at a time. Culture at Egg Harbor Café means that every employee wakes up excited to be at work every day and sees it as an opportunity to serve and make a positive impact on team members, customers, and community members.

We are looking for dynamic leaders to help our teams in creating a great culture. Team Leaders at Egg Harbor exhibit each of our values and lead by example daily. In addition, Team Leaders support each team member throughout shifts and ensure the very best guest experience. We ask our Team Leaders to have a growth mindset and to understand that learning and growing is all part of the job. In addition, Team Leaders are coaches that help team members grow and learn.

Egg Harbor Café Hospitality Team leader responsibilities include being a part of the Hospitality Core team by serving our guests and giving them the best experience possible. In this role, you are a bridge between a Hospitality core (server) teammate while learning an introduction to management at your own pace. You will be expected to help open or close the restaurant a few days a week as well as starting to complete our Manager on Duty (MOD) Training Plan. This is a great way to get your foot in the door for management. If you complete and pass Tier 1 (MOD) Training Plan, you can continue to Tier 2 (Assistant Store Lead) Training plan to be eligible to be an Egg Harbor Café manager.

Responsibilities (not limited to):

• Helping us teach, coach, and uphold our Harbor Core Values
• Open the restaurant 1-2 days a week
• Close the restaurant 1-2 days a week
• Sit down with teammates on the Hospitality Core team to praise and recognize their good work
• Deliver superior service and maximize customer satisfaction within your section
• Organize and supervise shifts with the serving team
• Attend and contribute to weekly meetings with management
• Spend time with manager(s) to learn Tier 1: MOD Training Plan
• Ensure compliance with sanitation, allergen, and following safety regulations
• Hire and train new and current employees on proper customer service practices
• Implement policies and protocols to Hamco standards
• Eventually handle customer complaints to ensure the guest leaves happy
• Eventually complete food/supplies orders
• Eventually complete the Hospitality Team’s schedule
• Complete your manager sanitation certification throughout training

Requirements:

•  Proven work experience in leadership or customer service
•  Strong leadership, communication, and people skills
• An eagerness to learn all areas of the restaurant as you grow
• Full time availability, weekends and most holidays required

Benefits:

• Competitive pay both as a Core teammate and at an hourly rate
• PTO
• Free meals each shift and discounts on days off for you and your family
• Great hours for industry (day shift only)
• Longevity gifts